Resolution number
10
Whereas
- Numerous members of CCR and other refugee advocates have criticized the lack of an effective procedure to deal with complaints about Convention Refugee Determination Division members' and Refugee Claims Officers' behaviour and competence;
- The complaint procedures and protocols implemented, to date, by the Immigration and Refugee Board have failed to adequately address the concerns of refugees and their advocates;
Therefore be it resolved
That the CCR call upon the Immigration and Refugee Board to:
- Introduce a procedure whereby complaints related to the behaviour or competence of Convention Refugee Determination Division members and Refugee Claims Officers will be investigated by an independent person or panel;
- Develop and implement a policy which clearly sets out what consequences flow from a finding that a Convention Refugee Determination Division member or Refugee Claims Officer has engaged in inappropriate behaviour or has acted in an incompetent manner.
Subject
Working Group
Inland Protection