Client code of service rights

Resolution number: 
5
November 2003
Whereas: 

A CCR resolution in May 2003 supported the development of a Client Code of Rights to inform clients of their rights and outline a complaint process;

Therefore be it resolved: 

That the CCR endorse the following Client Code of Service Rights and encourage its use by CCR member organizations:

  1. You have the right to receive services in a trusting, respectful and supportive environment free of any form of discrimination or harassment.
  2. You have the right of privacy and confidentiality and to disclose only what you believe is necessary at any given time.
  3. Staff limits of confidentiality include: the requirement to report incidents of child abuse, to comply with a court ordered subpoena and to prevent harm.
  4. The file is the property of [Agency name] and you have the right to review it and make comments if you disagree with the contents of the file.
  5. You make decisions about your needs and goals.
  6. You have the right to refuse services at any time or to request service from an alternate person.
  7. You have the right to receive accurate, complete and timely information.
  8. You have the right to a safe, fair and transparent complaint process when you feel that your rights have been violated.
Working Group: 
Immigration and Settlement