Client code of rights
Resolution number:
2
May 2003
Whereas:
The provision of services of a certain quality is a social responsibility for agencies providing services to refugee and immigrant clients;
Therefore be it resolved:
That the CCR:
- Support the development of a "Client Code of Rights" that will inform clients of their rights and outline a process of complaint when accessing services;
- Facilitate the endorsement of a client code of rights by CCR members.
Working Group:
Immigration and Settlement