Client code of rights

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Resolution number: 
2
May 2003
Whereas: 

The provision of services of a certain quality is a social responsibility for agencies providing services to refugee and immigrant clients;

Therefore be it resolved: 

That the CCR:

  1. Support the development of a "Client Code of Rights" that will inform clients of their rights and outline a process of complaint when accessing services;
  2. Facilitate the endorsement of a client code of rights by CCR members.
Working Group: 
Immigration and Settlement