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Client code of rights

Resolution number
2
Whereas

The provision of services of a certain quality is a social responsibility for agencies providing services to refugee and immigrant clients;

Therefore be it resolved

That the CCR:

  1. Support the development of a "Client Code of Rights" that will inform clients of their rights and outline a process of complaint when accessing services;
  2. Facilitate the endorsement of a client code of rights by CCR members.
Working Group
Immigration and Settlement