Terms and conditions

By submitting payment, I confirm that I have read and agree to the following terms and conditions.

Delivery Policy

CCR Publications will be shipped within 2-3 weeks of purchase.

Refund/Return Policies

Consultations: There will be a $20 charge for reimbursement up until 14 days prior to the event and no reimbursements thereafter.

Webinars: There will be a $5 charge for reimbursement up until 48 hours prior to the webinar and no reimbursements thereafter.

Publications: Sales are final. Orders may be cancelled within 24 hours of the order being placed (unless the items have already been mailed).

Privacy Policy

As part of our work, the Canadian Council for Refugees (CCR) frequently gathers and uses personal information from donors, members, participants at consultations, webinars and other CCR activities, individuals purchasing resources or signing up for electronic communications and individuals affected by Canadian immigration policies and practices. Personal information is any information that can be used to distinguish, identify or contact a specific individual, including name, email address, address and financial information.

The Canadian Council for Refugees is committed to carefully protecting all personal information and using it only for the purpose for which it was collected, subject to the individual’s consent.

Accountability – The CCR recognizes that we are responsible for all personal information under our control.

Identifying Purposes – The CCR will identify the purposes for which personal information is collected at or before the time the information is collected.

Consent – The CCR will ensure that the knowledge and consent of the individual are obtained for the collection, use, or disclosure of personal information, except where inappropriate.

Limiting Collection – The CCR will only collect personal information that is necessary for the purposes identified. Information will be collected by fair and lawful means.

Limiting Use, Disclosure and Retention – The CCR will ensure that personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.

Accuracy – The CCR will ensure that personal information under our care is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Safeguards – The CCR will protect personal information by security safeguards appropriate to the sensitivity of information. The CCR is conscious of the particular need for sensitivity with regard to personal information of individuals who have fled persecution or who do not have permanent status in Canada.

Openness – The CCR will make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Individual Access – Upon request, an individual will be informed by the CCR of the existence, use, and disclosure of their personal information and will be given access to that information. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Provide Recourse – The CCR will ensure that an individual is able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization’s compliance.

Adopted September 2014


These terms and conditions are subject to change.