Supporting Next Steps in

Integration Initiatives

 

 

 

 

 

 

 

An Inventory of Needs and Opportunities in the Integration of Resettled Refugees

 

 

 

 

 

 

A Project of the Annual Tripartite

Consultations on Resettlement

implemented by the

 Canadian Council for Refugees

 

 

 

 

March 2004

 

 

 

 

 



TABLE OF CONTENTS

 

INTRODUCTION

 

PRE-DEPARTURE (Under Construction)

 

1.               Integration elements in identifying and selecting refugees for resettlement

2.                              Selecting and developing placement communities  

3.                              Pre-departure country / cultural orientation

 

 

ARRIVAL AND THE FIRST FEW WEEKS

 

4.                              Arrival and reception

5.                              Early settlement and social support

6.                              Orientation Programmes and Processes

7.               Resources development of orientation programmes

8.               Promoting access to language assistance

9.               Target language training and acquisition

10.             A healthy start: access to health care

 

CAPACITY BUILDING IN THE RECEIVING COMMUNITY

 

11.             Building social support for newly arrived refugees in the receiving community

12.                          Promoting welcoming and hospitable communities (Under construction)

 

MOVE ON / TRANSITIONING TO SELF-SUFFICIENCY (Under Construction)

 

13.             Building bridges to economic self-sufficiency

14.             Access to secure and affordable housing

15.             Planning for optimal mental health

 

RESETLEMENT OF PARTICULAR GROUPS OF REFUGEES (Under Construction)

 

16.                          Taking account of gender

17.                          Refugee children and young people

18.                          Refugee elders

 

NATIONAL CONTEXTS FOR THE REFUGEE RESETTLEMENT PROGRAMMES

(Under Construction)

 

OTHER          (Under construction)

 

SUMMARY OF NEEDS AND INTEREST IN CAPACITY BUILDING

 


INTRODUCTION

 

This (draft) inventory is part of the activities of the Next Steps in Supporting Integration Initiatives Project, undertaken through the UNHCR Annual Tripartite Consultations on Resettlement and implemented by the Canadian Council for Refugees.

 

A survey on ‘Needs and Opportunities’ gathered information on the resettlement and integration practices of countries with refugee resettlement programmes. The results of the survey have been used to build this inventory as a mechanism through which resettlement partners may share information, offer resources and seek assistance on refugee resettlement and integration subjects with the goal of enhancing their national resettlement efforts and thereby increasing refugee resettlement capacity globally.

 

The survey has two parts, administered between November 2003 and April 2004 and focuses on:

Ř      elements of the pre-arrival phase that support successful integration;

Ř      the first weeks and months;

Ř      transitioning to successful establishment;

Ř      resettlement of particular groups and/or communities;

Ř      capacity building in the receiving community.

 

The survey seeks information on:

Ř      needs that could benefit from linkages;

Ř      new initiatives that may be of interest to others;

Ř      resources available to offer in support of other resettlement countries, including areas of specialization, opportunities for exchanges, listserves that people could join, conferences that people might usefully attend;

Ř      suggestions of possible sources of funding for exchanges, for example foundations that might fund a person from an emerging country to go to a conference or do a placement in another country.

 

Distribution of the survey is as follows:

 

Inventory Focus Areas

Distribution

Return

Initial results posting

Part 1

Reception and the first weeks and months

Early November 2003

December 2003

February 2004

Part 2

(A) Elements of the Pre-Arrival Phase

(B) Capacity building in the receiving country

(C) Transitioning to successful integration

(D) Resettlement of particular groups / communities.

February / March 2004

30 April 2004

June 2004

 


 

Responses to the survey Part 1 - Arrival and the first few weeks, have been received from governments and NGOs in Australia, Benin, Canada, Chile, Denmark, Finland, Ireland, Norway, and Sweden. Other partners have indicated they will be forwarding their responses in due time and all submissions will be accepted until 30 April 2004.

 

This draft inventory is constructed from the results of the first survey and will be further developed when more submissions are received. The Table of Contents indicates which items are still under construction awaiting the results of Part 2 of the survey. The inventory is intended to be a ‘living’ document and countries may update, add or edit their submissions during the time of the project. It is expected that the inventory will continue in some format as a dynamic, useful tool for resettlement partners. In the meantime it is available on the Canadian Council for Refugees website at http://www.web.net/~ccr

 

The inventory is currently organized by subject area and, under each heading, alphabetically by country. The contents are largely unedited in an effort not to dilute what are already the summaries of countries’ programmes.

 

Users may access the inventory for various purposes. For example:

 

If you have comments on the draft inventory, please provide them to the Canadian Council for Refugees at ccr@web.net or to the project coordinator, Liz McWeeny at emcweeny@tbaytel.net

If you wish to provide additional information for the inventory, please send them to the project coordinator at the same coordinates.

 

An interim report to the UNHCR tripartite meeting on resettlement in March 2004 will focus on responses and activities to date and a full report on the inventory is scheduled for the Annual Tripartite Consultations in June 2004.


ARRIVAL AND  RECEPTION

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development,

ü        Site visits,

ü        Training guidelines & resources,

ü        Useful websites.

Information and details on all of the above offers:

The IHSS provides comprehensive, nationwide, on-arrival assistance to humanitarian entrants via contracts with various service providers. These contracts are drawn as a result of a competitive tender process.  In respect of the immediate needs at arrival and reception, contracted service providers are firstly responsible for delivering Initial Information and Orientation Assistance (IIOA) to entrants.  This service begins with meeting entrants on arrival in Australia and follows up by linking them with other vital services they will require in the initial stage of settlement.  These include linkages to social security and health support.  IHSS also meets accommodation needs on arrival via contracts for Accommodation Support (AS) and Household Formation Support (HFS).

 

We can provide general information about the IHSS as well as detailed information about the specific services provided under the above-mentioned IHSS contracts.

 

The DIMIA website, www.immi.gov.au, contains a wealth of information about the Australian Government’s humanitarian settlement program, including the May 2003 Report of the Review of Settlement Services for Migrants and Humanitarian Entrants.

 

Another IHSS contract is for Service Support Providers (SSP).  This contractor is required to deliver support and training to other IHSS service providers as well as to registered volunteer groups.  We would be able to connect interested parties, directly or indirectly, with the SSP provider for an exchange of information on training methods and material.  If necessary, visits to IHSS contractors could be arranged.

We are interested in building capacity in:

How to integrate volunteer groups effectively into a contract basis.

Resources needed, (such as those listed above):

Manuals, training materials, etc.

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development,

ü        Site visits,

ü        Current research

ü        Recent reports

ü        Useful websites.

Information and details on all of the above offers:

The Department of Immigration and Multicultural and indigenous Affairs has recently completed extensive Reviews into Settlement Services.  See Report on the Review of Settlement Services for Migrants and Humanitarian Entrants:

http://www.immi.gov.au/settle/settle_review/index.htm

See also:  Evaluation of the Integrated Humanitarian Settlement Strategy (IHSS):

http://www.immi.gov.au/settle/ihss/evaluation_report.pdf

 

The Council made extensive submissions to these reviews and in October 2002 produced Submission to the Minister for Citizenship and Multicultural Affairs in the context of the Review of Settlement Services for Migrants and Humanitarian Program Entrants

 

In addition, the Council touches on settlement issues and policy in its regular Intake submissions.  See, for example, February 2003 Submission of the Refugee Council of Australia to the 2003-2004 Australian Refugee and Special Humanitarian Program: Current Issues and Future Directions.  Other Intake Submissions may be found at http://www.refugeecouncil.org.au/html/resources/publications.html


 

We are interested in building capacity in:

1)       Pre-embarkation briefings, particularly for refugees and special humanitarian entrants from Africa

2)       The specific settlement needs of refugee young people

3)       The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months

4)       The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

 

About 12 000 people arrive in Australia each year through the off-shore refugee and humanitarian programme.  There has been a significant shift in the make-up of the programme.  In the last financial year over 40% of the new arrivals were from African nations, while the numbers arriving from Europe dropped to 10 %.  The DIMIA Africa Newsletter (No 2/2003), dated 30 September 2003, reports on page 1:

In 2003-2004 we are expecting to grant around 7,700 visas.  This is equivalent to 64.3% of the total humanitarian program.

 

This shift has a number of significant implications for settlement services in this country, especially when one considers that approximately 8000 of the 12 000 new arrivals enter through the Special Humanitarian Programme (SHP), having been proposed by Australian residents.  The recent travel loans scoping exercise, conducted by the Council for DIMIA, revealed that proposers spend approximately $10.8 million in airfares each year to bring SHP entrants to Australia.  Most proposers raise this money themselves.  Further, these proposers, often newly arrived themselves, are supporting their own large families together with those arriving from Africa.  The pressures can be considerable:

§         cramped living conditions,

§         negotiating a new language,

§         large utilities, food and clothing bills,

§         looking for employment,

§         negotiating the Australian social security system and

§         huge cultural shock.

Resources needed, (such as those listed above):

 

 

 

 

BENIN

We can offer the following:

ü        Guidelines for policy & program development,

ü        Recent reports

ü        Opportunities for exchange

Information and details on the above offers:

 

We are interested in building capacity in:

§         have arrangements in place to ensure that resettled refugees are met and  welcomed on arrival at the airport;

§         provide resettled refugees with temporary accommodation until permanent accommodation has been secured;

§         provide resettled refugees with assistance in securing longer term accommodation;

§         have arrangements in place for basic practical orientation as part of the reception process;

§         have sound linkages between reception support  providers and services providing longer term  resettlement support;

§         have measures in place for the identification and treatment of health problems;

§         have measures in place to identify and offer additional support to resettled refugees with complex needs.

 

Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :

§         avoir des dispositions en place pour que les réfugiés réinstallés soient accueillis ŕ leur arrivée a l’aéroport par des gens venues ŕ leur rencontre;

§         fournir aux réfugiés réinstallés un hébergement temporaire en attendant qu’on trouve un logement permanent; avoir des dispositions en place pour que les réfugiés réinstallés soient accueillis ŕ leur arrivée a l’aéroport par des gens venues ŕ leur rencontre;

§         fournir aux réfugiés réinstallés un hébergement temporaire en attendant qu’on trouve un logement permanent;

§         établir des liens solides entre les fournisseurs de services inititiaux et les services d’aide ŕ la réinstallation ŕ  plus long terme;

§         avoir des mesures en place pour la détermination et le traitement des problčmes de santé;

§         avoir des mesures en place pour identifier les réfugiés réinstallés ayant des besoins complexes et leur offrir une aide supplémentaire.

§         établir des liens solides entre les fournisseurs de services inititiaux et les services d’aide ŕ la réinstallation ŕ  plus long terme;

§         avoir des mesures en place pour la détermination et le traitement des problčmes de santé;

§         avoir des mesures en place pour identifier les réfugiés réinstallés ayant des besoins complexes et leur offrir une aide supplémentaire.

Resources needed, (such as those listed above):

Communication equipment (computer, internet, …) financial resources

 

 

 

CANADA
We can offer the following:

ü        Guidelines for policy & program development,

ü        Manuals and Operational Manuals

ü        Current research

ü        Recent reports

ü        Useful websites.

ü        Site visits

Information and details on all of the above offers:

 

Departmental Resettlement Manuals and Operational Memoranda:

http://www.cic.gc.ca/ref-protection/english/manuals-guides/index.htm

 

Resources/Handbooks/Manuals:

1. RAP Handbook

http://www.cic.gc.ca/ref-protection/english/manuals-guides/rap-par/index.htm

2. Canadian Community Profiles: Destination Matching Handbook

http://www.cic.gc.ca/ref-protection/english/infocentre/settlement-etablissement/comm-prof/index.htm

3. Joint Assistance Sponsorship Handbook (Ontario Region)

4. RAP training manual (Ontario Region)

5. Cultural Profiles (for use in HOST program)

http://www.settlement.org/cp/

6. “First Steps”: A self-instruction tutorial for government-assisted refugees which is accompanied by a CD-ROM video presentation

http://www.settlement.org/downloads/First_Steps_English.pdf

7. General resource catalogue http://www.settlement.org/downloads/Putting_Pieces_Together_ENG.pdf

8. Newcomers Guide to Canadian Housing

http://www.settlement.org/sys/library_detail.asp?doc_id=1000691

9. Booklets and pamphlets distributed to newcomers: Welcome to Canada, A Newcomer’s Introduction to Canada, A Look at Canada

 

 
Reports:

1. Government-Assisted Refugees / Temporary Accommodation Analysis.  Consulting & Audit Canada (CAC Project: 550-0587).  December 1997.

2. Evaluation of the Resettlement Assistance Program in Ontario:

http://www.settlement.org/sys/library_detail.asp?passed_lang=EN&doc_id=1002836

 

Research:

http://www.settlement.org/atwork/RESEARCH/home.asp

 

Travel arrangements can be found in Appendix C of Part 5 (Appendices) of IP-3.  The section is entitled “Guide for refugee travel to Canada”.  This appendix can be accessed at the following link: http://www.cic.gc.ca/manuals-guides/english/ip/ip03e-app.pdf

 

Possible Site Visits:

1. Immigrant Reception and Information Services at Vancouver International Airport, Lester B. Pearson International Airport and MacDonald Cartier International Airport

2. Newcomer Information Centres: Two Newcomer Information Centres (NICs,) one in Toronto and one in Peel Region with 2 locations (Mississauga and Brampton) are operating in Ontario.  The NIC resource centres provide first stop services including outreach to settlement and community partners.

 

Useful Web sites:

www.cic.gc.ca/ref-protection

www.settlement.org

 

We are interested in building capacity in:

1. Improve destining process in order to reduce incidence of secondary migration.

2. Having measures in place for the identification and treatment of health problems.

 

Resources needed, (such as those listed above):

 

 

 

CHILE
We can offer the following:  /  Podemos ofrecer lo siguiente:

ü        Guidelines for policy & program development /Guías de regulaciones y desarrollo de programas

ü        Recent reports /Nuevos reportes

ü        Site visits / Visitas a lugares

ü        Training guidelines & resources / Guías de entrenamiento y recursos

Information and details on all of the above offers: Información y detalles de lo ofrecido anteriormente:

 

Página Web www.vicaria.pastoralsocial.cl

Web Page www.vicaria.pastoralsocial.cl

 

We are interested in building capacity in: Estamos interesados en desarrollar capacidad en:

§         Oportunidades de intercambio

§         Conferencias

 

§         Opportunities for Exchanges

§         Conferences

Resources needed, (such as those listed above):

Equipamiento tecnológico / Technological equipment

 


 

DENMARK
We can offer the following:

ü        Program information

ü        Letter template (Danish)

Information and details on all of the above offers:

The Danish Immigration Service (DIS) and the Danish Refugee Council (DRC) regrettably cannot offer much assistance in these areas.

 

We can inform you, that before arriving in Danmark, the refugees have been allocated to a Danish community, which is then responsible for accommodation and integration. Before the arrival of the refugees, the communities are provided with information about their educational level, knowledge of languages and their health situation in order to ensure a good reception for them.

 

The DRC prepares the travel arrangements for the accepted refugees in close collaboration with IOM. Upon arrival to Denmark, the refugees are met by the DRC at the airport in Copenhagen. The DRC organizes the onward travel to the municipalities, to which the refugees have been allocated.

 

Upon arrival in the municipalities the refugees receive their letter of acceptance and a letter welcoming them to Denmark, both issued by the DIS. Attached to the letter is an information sheet called “Guide to your integration in Denmark” informing the refugee about the integration programme he/she will have to follow. The actual residence permit (card) is issued once the refugee has had the opportunity to confirm the personal details. During the course of integration, the refugee has the possibility of expressing his/her own wishes with regard to education and work. The greeting letter and the information sheet from the DIS are only available in Danish, but the municipality in question provides for interpreters. The municipalities furthermore provide for health checks and treatment.

We are interested in building capacity in:

The DIS would like to have information about other countries’ practices with regard to pre-departure information or programmes for the accepted refugees.

Resources needed, (such as those listed above):

 

 

FINLAND
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

Information and details on all of the above offers:

 

A fairly new Integration Law was passed in the Finnish Parliament. The implementation of the Law will be evaluated every three years. We have plenty of memorandums and background papers concerning the integration of refugees, but unfortunately they are all in Finnish except some short summaries in English.

 

General guidelines for reception of quota refugees are provided in “Kiintiöpakolaisten vastaanotto-opas” which at the moment is available only in Finnish.

We are interested in building capacity in:

 

We have just started EU-funded MORE (Modelling of National Resettlement and Implementation of Evacuation Measures) project, where one of our development tasks is to develop the pre-arrival and introductory measures.

 

Resources needed, (such as those listed above):

 


 

RED CROSS FINLAND

We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports

ü        Site visits

ü        Other

Information and details on all of the above offers:

§   The guidelines for volunteers to work with refugees, new models to do the volunteering in refugee reception, scientific article JIM( Johanna Matikainen)

§       The Guidelines of Red Cross Societies/PERCO etc,

§       Material as a good practices: Like National law of Integration has been composed and recorded as a dance and singing, videos about integration of elderly refugees, video of young immigrants etc etc.

§       The model of co-operation of authorities and NGO in resettlement

 

We are interested in building capacity in:

We are interested in continuing co-operation as an NGO with authorities and develop the role of 3rd sector as supportive mechanism for resettlement.

Resources needed, (such as those listed above):

More training resources and resources for developing the skills, funding comes mainly from the projects.

Sharing the good practices with other resettlement countries and NGOs.

 

 

 

IRELAND
We can offer the following:

ü        Current research

ü        Opportunities for exchange

ü        Upcoming conferences and meetings

ü        Useful websites.

Information and details on all of the above offers:
 Current research:

We are currently engaged in a transnational research project called “MORE” (Modelling of National Resettlement Process and Implementation of Emergency Measures) with Finland, funded by the ERF. This project will look at the resettlement issue as a process with different phases, selection, reception, and integration, which are linked together to form the resettlement programme.

 

Opportunities for exchange:

We would be willing to facilitate an exchange or a site visit.

 

Upcoming Conferences and Meetings:

We plan to hold an integration conference in Dublin in the first half of (2004) bringing together key players in the Integration process.

As part of the transnational project mentioned above, we will be hosting a “workshop” in Dublin in September/October and would welcome participation of others involved in this area.

 

 
Websites:

The MORE project will open a website in the first quarter of 2004 and the Reception and Integration Agency website is due to be launched early in the new year (2004).

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 


 

NORWAY

We can offer the following:

ü        Training guidelines & resources,

Information and details on all of the above offers:
 
Training guidelines & resources

The NGO Norwegian People’s Aid welcomes on the arrival at Oslo airport and assists them in transiting to other domestic destinations.

Local refugee service staff meets the refugees at their final destination, accompanied by interpreter if required.

The resettled refugees are settled directly in the municipalities. Long-term accommodation is arranged prior to arrival.

Some resettled refugees are offered a health check carried out by IOM prior to arrival.

Municipalities are obliged to give refugees a health check within two weeks after arrival. A tuberculosis check is compulsory.

 Municipalities that receive refugees with special medical needs are granted additional financial support from the central government.

We are interested in building capacity in:

Preparing arrangements for identifying resettled refugees with intensive needs, in particular psychological problems and infectious diseases.

 

Resources needed, (such as those listed above):

Detailed health information from UNHCR and in some cases IOM prior to arrival in order to prepare the local health services.

 

Health care consultants with expertise in health issues of particular concern to refugees.

 

 

SWEDEN
We can offer the following:

ü        Recent reports

ü        Opportunities for exchanges

ü        Upcoming conferences

Information and details on all of the above offers:

National Conference planned in March 2004 concerning Resettled Refugees. Target group: Municipalities receiving resettled refugees.

 

Report:

Bounds of security - The reception of quota refugees in Sweden  (2001)

Swedish Orientation Program; a handbook in Swedish 

We are interested in building capacity in:

§         Guideline for policy  and program development

§         Current research

§         Opportunities for exchanges

Resources needed, (such as those listed above):

 


EARLY SETTLEMENT AND SOCIAL SUPPORT

 

AUSTRALIA

We can offer the following:

ü        Guidelines for policy & program development,

ü        Useful websites

ü        Site visits,

ü        Training guidelines & resources,

Information and details on all of the above offers:

 

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

In addition to the IHSS services provided under IIOA, AS and HFS, the Community Support for Refugees (CSR) service allows registered volunteer groups to provide friendship and social support to humanitarian entrants and to welcome them into their local community.  CSR volunteers often assist contracted IHSS service providers.

 

Support under the IHSS is normally for the first six months. However, this period may be increased in certain cases depending on needs.  The IHSS aims to equip new humanitarian entrants with the information and basic requirements to obtain access to mainstream services and to settle into life in Australia. 

 

Resettled humanitarian entrants may support the applications of family members to enter Australia via the Humanitarian Program.  When they do this, they are known as proposers and agree to provide a level of initial support to the new entrants. A further IHSS service provides Proposer Support (PS).  This enables proposers to have access to pre-arrival information and post-arrival assistance to enable them to meet their responsibilities to entrants.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development,

ü        Current research

ü        Recent reports

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

 

See the information provided in 1. above.

In addition, have a look at http://www.immi.gov.au/settle/

The Council has recently completed a submission to Centrelink and the Department of Family and Community Services on extending crisis payments to some refugees.

It would be helpful to contact the NSW Refugee Health Service and organizations like The NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) in relation to this section and the Early Intervention Programme.

We are interested in building capacity in:

See 1. above.

Resources needed, (such as those listed above):

 

 

 


 

BENIN

We can offer the following:

ü        Recent reports

ü        Site visits

ü        Opportunities for exchange

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         offrir un évaluation individualisée et une aide au début de l’installation realisées par une entité identifiable financées par le gouvernement;

§         obtenir l’implication dans le soutien social de gouvernement, des organisations non gouvernementales, des communautés de réfugiés, des communautés plus larges;

§         élaborer des stratégies pour que les services de soutien social; offerts aux ressortissants soient aussis accessibles aux réfugiés réinstallés;

 

 

§         offer individualised assessment and early settlement support conducted by an identifiable  entity funded  by government;

§         engage government, nongovernment  agencies, the refugee and wider communities in social support;

§         Develop strategies so that the social support services available to nationals are also available to resettled refugees

 

Resources needed, (such as those listed above):

Ressources financičres et matériel roulant

Financial resources and rolling stock [?]

 

 

CANADA
We can offer the following:

ü        Program Initiatives

ü        Immigration Portal

ü        Family Reunification policy

ü        Multicultural links

Information and details on all of the above offers:

 

Programs/Initiatives:

 

1. HOST: The objective of the Host program is to help immigrants overcome the stress of moving to a new country. Volunteers familiar with Canadian ways help newcomers learn about available services and how to use them, practice English and French, get contacts in their field of work and participate in the community. At the same time,

host Canadians learn about new cultures, other lands and different languages; they make new friends and they strengthen community life. Conversation Circles are a popular new service delivery model for the HOST program.

- HOST Handbook for Service Provider Organizations: http://www.cic.gc.ca/english/newcomer/host-1e.html

- HOST Handbook for Applicants: http://www.cic.gc.ca/english/newcomer/host-2e.html

 

2. Immigration Portal: CIC and other Federal partners are currently developing an immigration portal that will complement the Going to Canada Web site. This will provide more accurate and target information of foreign credential recognition, and possible destinations for immigrants and refugees etc.

 

3. Procedures have been implemented for facilitating the reunification of refugee families (known as “One Year Window of Opportunity” policy).

 

4. In some locations, settlement agencies also serve as "multicultural" associations and can link certain refugees with ethnic companions where requested.

We are interested in building capacity in:

1. Building stronger and more seamless linkages between pure resettlement program (RAP) and broader settlement programs (ISAP, HOST, LINC, etc.).

2. Individualized assessment of the needs of refugees

3. Find a better balance between the time needed for orientation and the economic pressure of getting into permanent accommodation.  Sometimes the refugee is not ready to assume responsibility.

 

Resources needed, (such as those listed above):

 

 

 

 

CHILE
We can offer the following:  /  Podemos ofrecer lo siguiente:

ü        Guidelines for policy & program development /Guías de regulaciones y desarrollo de programas

ü        Recent reports /Nuevos reportes

ü        Site visits / Visitas a lugares

ü        Training guidelines & resources / Guías de entrenamiento y recursos

Information and details on all of the above offers:
Información y detalles de lo ofrecido anteriormente:

Página Web www.vicaria.pastoralsocial.cl

Web Page www.vicaria.pastoralsocial.cl

We are interested in building capacity in: / . Estamos interesados en desarrollar capacidad en:

Oportunidades de intercambio / Opportunities for Exchanges

Conferencias / Conferences

 

Resources needed, (such as those listed above):

Equipamiento tecnológico / Technological equipment

 

 

 

DENMARK
We can offer the following:

ü        Legislation materials, guidelines for municipalities

ü        Practitioners’ guidelines on the integration programme (Danish)

Information and details on all of the above offers:

 

Legislative material regarding the integration of aliens in Denmark - Act on Integration of Aliens in Denmark aiming to ensure that newly arrived refugees and immigrants can participate in the life of society in terms of politics, economy, employment, social activities, religion and culture on an equal footing with other citizens. The responsibility of the integration of refugees rests with the local council of the municipality to which the refugee is

allocated according to the law, and the Integration Act lays down guidelines and requirements as to the contents and

time factors of the integration programmes offered to refugees and immigrants as well as economic support, language training and activation.

 

Also available (in Danish only) are practitioners’ guidelines to the implementation of the integration programme, specifically aimed at economic support, activation and the introductory integration programme in general.

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

FINLAND
We can offer the following:

ü        Websites

Information and details on all of the above offers:

 

The web-site of Ministry of Labour: www.mol.fi/migration   provides brochures (in fi, swe, eng) about e.g. integration, social security, studies, accommodation in pdf-form:

§         The integration of Immigrants in Finland

§         Welcome to Finland

§         A home in Finland

§         Are you planning to move to Finland

 

The web-site of The Directorate of Immigration. www.uvi.fi/englanti provides information about e.g. family reunification criteria and procedures

We are interested in building capacity in:

Resources needed, (such as those listed above):

 

 

RED CROSS FINLAND

ü        We can offer the following:

ü        Opportunities for exchanges

ü        Other

Information and details on all of the above offers:

As we are a national NGO and our volunteers and branches are engaged at the local level, we have the opportunity to get an overall picture on the individual level, the challenges resettled refugees face and with this information we try to lobby the authorities and bring the issues to the agenda to the meetings and to the statements.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

IRELAND
We can offer the following:

Opportunities for exchange

Linkage with social support organizations

 

Information and details on all of the above offers:

 

We could facilitate and exchange of information or visit with Bosnian Community Development Project  which was set up to enable persons admitted under the Bosnian programme to support their own community.

 

We also coordinate the ERF and as such are involved with the many organizations working with refugees (mainly convention) in the area of social support. We could facilitate links and contacts.

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

NORWAY
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:
Guidelines for policy & program development

The municipalities receive financial support for every refugee for five years from the central government.

 

The refugees have access to educational, health and social services on equal terms with nationals. The municipalities are responsible for implementing social support programmes at local level. See UNHCR Resettlement Handbook, country chapter on Norway, section 14: Domestic Settlement and Community Services, www.unhcr.ch

 

From 1 September 2004 all refugees between 18 and 55 years old have a right to follow a full-time introductory programme for up to two years (exceptionally three years). The programme consists of Norwegian language training, of Norwegian sciety studies and measures preparing for further studies or for working life. Every refugee develops an individual plan for the future in co-operation with refugee service staff. See Information on Norwegian Refugee and Immigration Policy No. 1-2003, www.krd.dep.no (the Ministry’s website).

 

Refugees have family reunification rights according to the Immigration Act. Normally, only spouses, co-habitants who have lived together for at least two years and children under 18 are granted family reunification. See UNHCR Resettlement Handbook, country chapter on Norway, section 10: Family Reunification of Refugees, www.unhcr.ch

 

Recent report

“From social benefits to paid qualification” Findings from 26 trial-projects with compulsory introductory programs for newly arrived refugees, FAFO Institute for Applied Social Science, October 2003, to be published at FAFOs website: www.fafo.no

 

We are interested in building capacity in:

Enhance competence among local providers of elements in the introductory programs.

Establish connections with local companies and governmental agencies in order to facilitate employment opportunities for refugees.

 

Resources needed, (such as those listed above):

Establish qualification requirements for refugee service staff.

Strengthen co-operation with the business and governmental sector.

 

 

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

 Goals for orientation programs for new immigrants,

 

Agreementt concerning development of the introduction for refugees and other immigrantes,

 

We are interested in building capacity in:

 

Opportunities for exchanges.

Resources needed, (such as those listed above):

 


INCOME SUPPORT AND ESTABLISHMENT RESOURCES

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

 

Information and details on all of the above offers:

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

The IIOA service assists entrants to gain access to income support and job placement services through mainstream agencies (Centrelink).  IIOA also links entrants to other DIMIA-funded services such as the Adult Migrant English Program (AMEP) and the Translating and Interpreting Service (TIS).

 

The HFS service mentioned in Section 1 provides entrants with some material assistance to help them establish a household in Australia.  The IIOA and AS services ensure that entrants are able to utilise their accommodation and its facilities effectively. 

 

As mentioned in section 1, we can provide detailed information about the specific services provided under the above-mentioned IHSS contracts.

 

The DIMIA website www.immi.gov.au provides information about AMEP and TIS, while the website www.centrelink.gov.au provides information about income support and job placements services.

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent Reports

ü        Opportunities for exchanges

ü        Site visits

ü        Upcoming conferences and meetings

 

Information and details on all of the above offers:

 

See 1. and 2. above.

We are interested in building capacity in:

See 1. above. re, re:

§         The specific settlement needs of refugee young people

§         The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months.

§         The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

§          

Resources needed, (such as those listed above):

 


 

BENIN

We can offer the following:

ü        Recent reports

ü        Site visits

ü        Training guidelines and resources

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         fournir un soutien du revenu, aprčs l’arrivée, pendant une période assez longue pour permettre au réfugié de s’adapter ŕ son expérience de l’exil et de réinstallation, d’acquérir des connaissances linguistiques de base et de recevoir une orientation adéquate;

§         fournir un soutien du revenu pendant cette période ŕ un taux suffisant pour couvrir les frais de subsistance de base (logement, nourriture, transport, dépenses scolaires, etc.);

§         fournir une aide matérielle ou une somme unique en espčces pour payer les frais d’établissment du ménage et de personnels;

 

§         provide income support for a period following arrival which is long enough for refugees to  adjust to their refugee and  resettlement experiences, acquire basic language skills and  receive adequate orientation;

§         provide income support during this period at a rate that is sufficient to meet basic living costs (housing, food, transportation, educational expenses etc);

§         provide some form of ‘one off’ cash or material assistance to meet household and personal establishment costs

Resources needed, (such as those listed above):

§         Ressources financičres pour  les frais de subsistance des réfugiés pour une période de deux ans et  le financement des micro-projets.

§         Ressources financičres pour des mesures incitatives en faveur du personnel d’encadrement des réfugiés

 

§         Financial resources for the subsistence costs of refugees for a period of two years and funding of micro-projects

§         Financial resources to cover incentives for staff supporting refugees

 

 

CANADA
We can offer the following:

ü        Guidelines for policy & program development

Information and details on all of the above offers:

 

Programs/Initiatives:

1. The Resettlement Assistance Program (RAP) provides initial reception, orientation and housing and referral services to refugees selected abroad by Canada.  Normally, RAP provides income support for up to one year and up to two years in exceptional cases.  Income support rates are designed to be similar to the rates of social assistance for the province of resettlement. http://www.cic.gc.ca/english/refugees/resettle-3.html

 

2. The provinces of Saskatchewan and Alberta provide income support to eligible newcomers studying an official language through the Language Instruction for Newcomers (LINC) program

We are interested in building capacity in:

Monitoring and evaluating programs.

Resources needed, (such as those listed above):

 


 

CHILE
We can offer the following: /  Podemos ofrecer lo siguiente:

 

Information and details on all of the above offers: / Información y detalles de lo ofrecido anteriormente:

 

We are interested in building capacity in: /  Estamos interesados en desarrollar capacidad en:
Resources needed  / Necesitamos recursos en:

 

 

DENMARK
We can offer the following:

ü        Legislation information

ü        Practitioners’ guides

ü        Information for municipalities on integration

ü        Website

Information and details on all of the above offers:

 

Legislation regarding economic support, language training and activation specifically aimed at employment and self-support (cf. information under part 2 of the survey), practitioners’ guidelines to the practical implementation of the legislation in question and to the financing of income support and other types of aid to refugees.

 

Information material directed toward local municipalities describing ways to ensure effective integration of aliens and the financing hereof (available in Danish only)

 

Website containing information directed towards employers on the recruitment of ethnic minorities.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

FINLAND
We can offer the following:

ü        Recent reports

ü        Useful websites

Information and details on all of the above offers:

 

The web-site of Ministry of Labour: www.mol.fi/migration   provides brochures (in fi, swe, eng) about e.g. integration, social security, studies and accommodation in pdf-form:

§         The integration of Immigrants in Finland

§         Welcome to Finland

§         A home in Finland

§         Are you planning to move to Finland

 

The web-site of The National Board of Education www.oph.fi/english

as well as www.opintoluotsi.fi/english  provide information about language education and www.caisa.hel.fi general information about Finnish society and services for immigrants

 

The Ministry of Labour together with other concerned authorities have recently published a follow-up study on the expenses spent on municipal reception.

We are interested in building capacity in:

To improve the self-sufficiency of refugees.

Resources needed, (such as those listed above):

 

 

IRELAND
We can offer the following:

ü        Programme information

 

Information and details on all of the above offers:

 

Persons admitted under Government programmes have the same rights and entitlements to Social Welfare payments as Irish Citizens.

We are interested in building capacity in:

 Would welcome information on the recruitment, management and training of Interpreters during emergency evacuations.

 

 

NORWAY
We can offer the following:

ü        Guidelines for policy & program development

ü        Opportunities for exchanges

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

 

Guidelines for policy & program development

Refugees receive basic material assistance from the municipality when they arrive in Norway.

Refugees following an introductory program are entitled to an introduction benefits.

Refugee elders have access to old age pension.

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

ü        Current research

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

ü        Training guidelines and resources

ü        Useful websites

Information and details on all of the above offers:

 Most information is written in swedish; but information is possible to get in english on when visitnig  i.e authorities .

Responsible for above mentioned area are local authorities. Governmental grants are supposed to cover the municipalities costs for  reception of refugees and new immigrants concerning income support, language training, cultural orientation etc.during a period of 2 years.

 

We are interested in building capacity in:

Exchanging experiences and information within above mentioned areas.

Resources needed, (such as those listed above):

 


ORIENTATION PROGRAMMES AND PROCESSES

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

Information and details on all of the above offers:

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

The IHSS provides orientation programmes and processes through services described in the earlier sections, notably through its IIOA contracts and the SSP service provider.

 

DIMIA has in place special monitoring and referral arrangements for unaccompanied humanitarian minors (UHMs).  Information about these arrangements can be made to interested parties if required.

 

The IHSS service principles help guarantee the rights and needs of individual entrants are met and that cultural differences are respected.  Details of these service principles can be provided on request.  

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Current research

ü        Guidelines for policy & program development

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

Information and details on all of the above offers:

See 1. and 2. above.

We are interested in building capacity in:

See 1. above.

 

The needs of those who are Special Humanitarian Entrants are of particular concern.  Often their proposers are newly arrived themselves, yet they undertake to provide entrants with all the orientation they need.  This is unrealistic.  The problems are fully explained in the Settlement Services Review. See Report on the Review of Settlement Services for Migrants and Humanitarian Entrants: http://www.immi.gov.au/settle/settle_review/index.htm

Resources needed, (such as those listed above):

 

 

 

 

 


 

BENIN

We can offer the following:

ü        Opportunities for exchange

ü        Site visits

ü        Training guidelines and resources

ü        Other

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         comporter des moyens de donner ŕ la société un introduction sur les croyances, les pratiques socioculturelles et l’expérience des réfugiés réinstallés;

§         incorporate means of orientating the receiving society to the beliefs, cultural practices and past experiences of resettled  refugees;

Resources needed, (such as those listed above):

Financial resources

 

 

CANADA
We can offer the following:

ü        Program initiatives

ü        Program information

ü        Current research

ü        Useful websites

 

Information and details on all of the above offers:

 

Programs/Initiatives:

1. Immigrant Settlement and Adaptation Program (ISAP): The objective of ISAP is to assist immigrants in settling and integrating into Canadian society, so that they may become participating members as soon as possible.  ISAP funding is provided in order to deliver direct services to immigrants such as reception, orientation, translation, interpretation, referral to community resources, para-professional counselling, general information and employment-related services.   ISAP funding is also provided in order to carry out other activities that will improve settlement services.

- ISAP Handbook for Service Provider Organizations:  

http://www.cic.gc.ca/english/newcomer/isap-1e.html

- ISAP Handbook for Applicants:

http://www.cic.gc.ca/english/newcomer/isap-2e.html

 

Research:

 

Useful Web sites:

http://integration-net.cic.gc.ca

http://canadainternational.gc.ca/menu-en.asp

http://www.international.metropolis.net/

 

Information on Settlement programs:

http://www.settlement.org/sys/faqs_detail.asp?passed_lang=EN&faq_id=4000108

We are interested in building capacity in:

Using a variety of delivery models and having the models replicated where necessary.

Resources needed, (such as those listed above):

 


 

 

CHILE

We can offer the following: /  Podemos ofrecer lo siguiente:

 

Information and details on all of the above offers: /  Información y detalles de lo ofrecido anteriormente:
We are interested in building capacity in: / Estamos interesados en desarrollar capacidad en:
Resources needed. / Necesitamos recursos en:

 

 

DENMARK
We can offer the following:

ü        Information on the development of the individual action plan

ü        Practitioners’ guides to developing the individual action plan

ü        User Manual for resettled refugees

ü        Website

ü        Information of administration of income support

Information and details on all of the above offers:

 

Legislative material (The Integration Act, cf. information under part 2 of the survey) ensuring the establishment of an individual three-year action plan commencing no later than one month after the refugees’ arrival to the local municipality and aiming to ensure that newly arrived aliens can participate in the life of society, assist fast self-support and impart to the individual alien an understanding of the fundamental values and norms of Danish society.

 

Practitioners’ guidelines to the planning and implementation of the individual action plan.

 

A users’ manual containing general information on Danish society and life as a new citizen in Denmark.

Website containing analysis and publications concerning integration of refugees and immigrants in Denmark.

Information on the administration of allocated government funds to give financial aid to non-governmental initiatives to help ethnic minorities onto the labour market.

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

FINLAND
We can offer the following:

ü        Recent reports

Information and details on all of the above offers:

 

Concerning the pre-arrival orientation there are IOM’s curriculas for the three-day CO-courses as well as the Finals Reports for the Donor based on the courses accomplished during 2001 – 2003.

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 


 

 

IRELAND
We can offer the following:
Information and details on all of the above offers:

 

We are interested in building capacity in:

 Would welcome information on  Structure Orientation programmes.

 

 

NORWAY
We can offer the following:

ü        Guidelines for policy & program development

ü        Training guidelines & resources

ü        Opportunities for exchanges

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

 

Guidelines for policy & program development

Norway funds a cultural orientation program for Norway-bound refugees carried out by IOM. The program aims to offer refugees information about Norwegian society upon departure.

In 2004 children from 8 years old will receive cultural orientation (replacing the old program offering orientation to refugees from 15 years of age).

 

Training guidelines & resources

Bi-cultural trainers from the same region as the refugees hold a 20 hours / 4 days course by using interactive learning methodology.

Refugee service staff in the receiving municipalities can request IOM to provide cultural orientation courses on the refugees’ cultural background.

 

Useful websites

Information on the cultural orientation program is available on IOM Oslo’s website from January 2004: www.iom.no

 

We are interested in building capacity in:

 By recognizing that resettled refugees have different information needs, we wish to adapt the program to the needs of vulnerable groups such as women and children.

Resources needed, (such as those listed above):

Promote professional guidelines and appropriately trained expertise.

 

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

ü        Current research

ü        Recent reports

ü        Opportunities for exchanges

ü        Training guidelines and resources

ü        Useful websites

Information and details on all of the above offers:

 

 Responsible of the above mentioned areas are municipalities and local authorities. Information on programmes can be arranged upon contact with municipalities.

We are interested in building capacity in:

 

Opportunities to exchange information at visits or by mail.

Resources needed, (such as those listed above):

 

 

 

 

 


RESOURCES DEVELOPMENT ORIENTATION PROGRAMMES

        

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

Information and details on all of the above offers:

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

As described in earlier sections, the Service Support Provider (SSP) is required to provide training and support to ensure that IHSS service providers and registered CSR groups are equipped to meet the needs of humanitarian entrants in the initial stages of settlement.  In doing so, the SSP is required to identify training and information priorities for all IHSS service providers, including the frequency of need for such training.

 

In addition to IHSS services, resettled humanitarian entrants may access mainstream settlement services including not only AMEP and TIS, but also Migrant Resource Centres (MRCs), Migrant Service Agencies (MSAs) and organisations under the Community Settlement Services Scheme (CSSS).  Information about these groups may be found on the DIMIA website www.immi,gov.au.

We are interested in building capacity in:

In respect of monitoring and evaluating orientation programs and updating information provided, whilst we conduct our own surveys to monitor client satisfaction and improve systems, we would be interested to know how other countries undertake this task.

Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Opportunities for exchanges

ü        Site visits

Information and details on all of the above offers:

 

The Council can connect you with those who provide the Integrated Humanitarian Settlement Services in Australia for this information

 

We are interested in building capacity in:

 

See 1. above.

 

The Council is part of a working group established by NSW Refugee Health Services to look at the health and settlement needs of older refugees.  The Settlement Policy Officer convenes a working party which is reflecting on the issues associated with and causes of isolation.  The working party is developing strategies, to be considered by government, which it hopes will help lessen the isolation that many (settled) older refugees experience.

Resources needed, (such as those listed above):

 


 

BENIN

Nous pouvons offrir ce qui suit : We can offer the following:

ü        Policy and programme development

ü        Opportunities for exchange

ü        Site visits

ü        Upcoming Conferences and workshops

ü        Recent reports

Renseignements et détails relatifs ŕ toutes les offres susmentionnées 
Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         Programmes d’orientation formels avant et aprčs l’arrivée;

§         Systčmes destinés au suivi et ŕ l’évaluation des programmes d’orientation;

§         Mise ŕ jour réguličre des informations fournies aux réfugiés réinstallés, grâce ŕ des liens ŕ jour avec les fournisseurs de services et des programmes.

 

§         formal pre- and post arrival orientation programs;

§         systems for monitoring and evaluating orientation programs;

§         regular updating of information provided to resettled refugees by maintaining links with service and program providers.

Resources needed, (such as those listed above):

Ressources financičres  / Financial resources

 

 

CANADA
We can offer the following:

ü        Program Initiatives

ü        Websites

Information and details on all of the above offers:

 

Programs/Initiatives:

1. Voluntary Sector Initiative: www.vsi-isbc.ca

2. Nova Scotia Immigration Partnership Conference 2003: Opportunities for Collaboration

http://www.misa.ns.ca/images/PDF%27s/Final_PartnershipConference_Report.PDF

We are interested in building capacity in:

Increased flexibility to move funds to community capacity building.

Resources needed, (such as those listed above):

 

 

CHILE
We can offer the following: /  Podemos ofrecer lo siguiente:
Information and details on all of the above offers: / Información y detalles de lo ofrecido anteriormente:

 

Cursos de formación técnica para refugiados

Courses on technical formation for refugees.

We are interested in building capacity in: / Estamos interesados en desarrollar capacidad en:

 

Recursos económicos para financiar becas vocacionales

Economical resources to finance vocational scholarships.

Resources needed :/ Necesitamos recursos en:

 

 

DENMARK
We can offer the following:

Information on development of individual 3 year action plan

ü        Information on administration of government funds to support NGO initiatives in integration and support of special groups

Information and details on all of the above offers:

§         Cf. information under part 2 of the survey regarding legislation ensuring the establishment of the individual three-year action plan.

§         Information on the administration of allocated government funds to give financial aid to non-governmental initiatives to strengthen integration and to support groups with certain social needs.

We are interested in building capacity in:

Resources needed, (such as those listed above):

 

 

 

FINLAND
We can offer the following:

 

Information and details on all of the above offers:

 

Concerning the pre-arrival orientation there are IOM’s curriculas for the three-day CO-courses as well as the Finals Reports for the Donor based on the courses accomplished during 2001 – 2003.

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

 

IRELAND
We can offer the following:

 

Information and details on all of the above offers:

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

NORWAY
We can offer the following:

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

 

 Recent reports

§         “For you – coming to Norway”, December 2000. Brochure aimed at resettled refugees to be received upon departure. In English, French, Arabic and Persian. 

§         “For you who are starting an introductory program”, December 2003. Brochure aimed at newly arrived refugees attending the introductory program. As of yet in English, Somali and Arabic. This information will be available on UDI’s website, www.udi.no, new English edition in January 2004.

 

We are interested in building capacity in:

Websites providing orientation information.

Resources needed, (such as those listed above):

Opportunities for exchanges

 

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

ü        Opportunities for exchanges

ü        Training guidelines and resources

ü        Useful websites

Information and details on all of the above offers:

 In the curriculum of the Swedish language education, it indicates that orientation programme should be included

We are interested in building capacity in:

Opportunities to exchange information at visits or by mail.

Resources needed, (such as those listed above):

PROMOTING ACCESS TO LANGUAGE ASSISTANCE

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports     

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

Information and details on all of the above offers:

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

As described earlier, Humanitarian entrants have access to AMEP and TIS.

 

In respect of registered volunteers within the CSR service, some of whom may provide language assistance in addition to other support, a formal registration process, including character checks, is in place under the SSP contract.  Information about the registration process, including registrations packs, could be provided on request.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports     

ü        Site visits

Information and details on all of the above offers:

See 1.and 2. above.

 

The Council can provide you with details about the Australian Migrant English Programme (AMEP), the Translating and Interpreting Service (TIS) and some of the bilingual training programmes run by health and settlement workers.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

 

 


 

BENIN

We can offer the following:

ü        Recent research

ü        Site visits

ü        Training guidelines and resources

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         prendre des mesures pour faire en sorte que les  services d’accueil et d’aide initiale ŕ l’nstallation offrent une assistance linguistique appropriée;

§         soutenir la mise en place de services d’interprétation et de traduction centralisés;

§         avoir des stratégies permanentes pour planifier et bâtir un effectif d’interprčtes adapté aux besoins changeants et aux profils d’admission des réfugiés;

§         fournir du financement et du soutien technique pour les programmes de perfectionnement professionnel destinés aux intervenants bilingues en aide ŕ la réinstallation qui n’ont pas les qualifications requises en services ŕ la personne;

 

§         take steps to ensure that reception and early settlement support services provide appropriate language assistance;

§         support the development of centralised interpreter and translating services;

§         have ongoing strategies for planning and building an interpreter work force in response to changing needs and intake patterns;

§         provide funding and technical support for professional development programs for bilingual resettlement support workers who do not have requisite human service qualifications;

Resources needed, (such as those listed above):

Ressources financičres  / Financial resources

 

 

 

CANADA
We can offer the following:

ü        Useful websites

Information and details on all of the above offers:

 

Interpreting Services:

http://www.settlement.org/sys/faqs_detail.asp?faq_id=4000340

http://www.settlement.org/sys/library_detail.asp?PageID=REF&passed_lang=EN&doc_id=1002322

 

We are interested in building capacity in:

1. Shifting capacity of service providers to provide services in other languages.

 

Resources needed, (such as those listed above):

 

 


 

CHILE

We can offer the following:  / Podemos ofrecer lo siguiente:

 

Information and details on all of the above offers: / Información y detalles de lo ofrecido anteriormente:

We are interested in building capacity in:  / Estamos interesados en desarrollar capacidad en:

 

Resources needed: / Necesitamos recursos en:

 

 

DENMARK
We can offer the following:

 

Information and details on all of the above offers:

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

FINLAND
We can offer the following:

ü        Guidelines for policy and programme development

ü        Training Guidelines and resources

Information and details on all of the above offers:

 

We have a system of regional Interpreter Centers, which offer interpretation and translation altogether in 70 languages – 30 of them are the most used.

We have also developed a system of distance interpretation which can reduce the expenses for interpretation.

 

We are interested in building capacity in:

Resources needed, (such as those listed above):

 

 

IRELAND
We can offer the following:

ü        Recent study

Information and details on all of the above offers:

 The City of Dublin Vocational Education Committee has conducted a study of Language and Literacy needs for asylum seekers which has some information relating to Resettlement refugees,.

Copies available: 00-353-668 0614

We are interested in building capacity in:
Resources needed, (such as those listed above):

 


 

NORWAY
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Opportunities for exchanges

ü        Site visits

ü        Training guidelines & resources

ü        Upcoming conferences and meetings

ü        Useful websites

Information and details on all of the above offers:

 

Guidelines for policy & program development

§         Norway offers a one-semester course in interpreting at university level, and the University of Oslo offers an accreditation exam for interpreters.

§         UDI as the technical authority on community interpreting in Norway aims to strengthen and secure the legal safeguard for ethnical minorities in Norway by quality assurance of community interpreting.

§         Education, National Directory of Qualified Interpreters, bilingual screening and training guidelines for civil servants are the major measures to reach this aim.

§         Training guidelines & resources

§         Brochure:  “Conversing via an interpreter” (available in 15 languages)

§         Upcoming conferences and meetings

§         “Critical link”, Stockholm May 2004

§         Useful websites: www.udi.no/tolking

                             www.tolkonline.no

Research

Frřili, Jorunn (2001). Signals at the transition place: The interpreter’s turn-taking in dialogues. In: Hvenekilde, Anne & Jacomine Nortier (eds.). Meetings at the Crossroads. Studies of multilingualism and multiculturalism in Oslo and Utrecht. Oslo. Novus forlag, 136-157 

Mortensen, Diane E. (1998).  Establishing a scheme for interpreter certification.  The Norwegian Experience.  The Norwegian Interpreter Certification Examination.  Oslo: University of Oslo.  Department of Linguistics.

Nilsen, Anne Birgitta (2001). Linguistic minorities and communication in the Norwegian administration of justice. In: Hvenekilde, Anne & Jacomine Nortier (eds.). Meetings at the Crossroads. Studies of multilingualism and multiculturalism in Oslo and Utrecht. Oslo. Novus forlag. 91-105  

Skaaden, Hanne (2001). On-screen interpreting. 67-79 in Nordby, Knut & May Krosby

(eds.). Proceedings. 18th International Symposium on Human Factors in

Telecommunication. Bergen November 5-7, 2001 2001

——— (2000c) Immigration, Integration and Interpreting in Norway: Principles and

Practices. 30-39 in Proceedings from The 1st Babelea Conference on Community

Interpeting, Vienna, November 3rd – 5th 1999

——— (1999b).  Lexical knowledge and interpreter aptitude.  77-97 in: International

Journal of Applied Linguistics.  Vol. 9, No. 1, 1999

 

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

Information and details on all of the above offers:

 

We are interested in building capacity in:

Resources needed, (such as those listed above):

 


TARGET LANGUAGE TRAINING AND ACQUISITION

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

Information and details on all of the above offers:

 

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

As described earlier, humanitarian entrants have access to AMEP.  In addition to providing over 500 hours of English tuition, AMEP provides education about Australian life, culture and customs, including links to other services that are important to successful settlement.  Details about AMEP may be found at www.immi.gov.au.

 

CSR groups also assist in promoting language skills

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports

ü        Site visits

ü        Useful websites

Information and details on all of the above offers:

We can provide information about and contacts with those who provide language training for refugees, asylum seekers and humanitarian entrants.  The AMEP is very successful and includes most of the good practice features.  See http://www.acl.edu.au/AMEP/amep_whatis.html for example. 

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 


 

BENIN

We can offer the following:

ü        Recent reports

ü        Site visits

ü        Opportunities for exchange

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         faire en sorte que les programmes de formation linguistique reçoivent un financement suffisant, stable et permanent;

§         d’enseignement reconnaissant la diversité des capacités, des compétences et des aspirations des réfugiés réinstallés;

§         s’appuyer sur les principes pédagogiques de l’enseignement aux adultes;

§         veiller ŕ ce que les apprenants aient un accčs équitable aux installations et aux ressources;

 

§         veiller ŕ ce que les apprenants aient un accčs équitable aux installations et aux ressources;

 

§         ensure that language training programs receive adequate, stable and ongoing funding;

§         offer a range of options in program type and instructional format recognising the diversity in capacities, competencies and aspirations among resettled refugees;

§         operate on adult learning principles;

§         ensure that second language learners have equitable access to facilities and resources;;

Resources needed, (such as those listed above):

Ressources financičres

Financial resources

 

 

 

CANADA
We can offer the following:

ü        Guidelines for program development

ü        Recent reports

ü        Useful websites

Information and details on all of the above offers:

 

Programs/Initiatives:

1. Language Instruction for Newcomers to Canada (LINC): The objective of the LINC program is to provide language instruction to adult newcomers in one of Canada’s official languages. LINC facilitates the social, cultural and economic integration of immigrants and refugees into Canada. In addition, the LINC curriculum includes information that helps to orient newcomers to the Canadian way of life. This, in turn, helps them to become participating members of Canadian society as soon as possible.  Funding is provided for Linguistic Eligibility Determination activities, Language Training activities and for other activities that will improve the LINC program. http://www.cic.gc.ca/english/newcomer/linc-1e.html

2. Enhanced Language Training:

http://integration-net.cic.gc.ca/inet/english/rfp-2-ddp.htm

 

Reports:

1. Benchmarking Adult Rates of Second Language Acquisition and Integration: How Long and How Fast? Final Report for Phase 1: 2001-2002.  David L.E. Watt, University of Calgary; Deidre M. Lake, Canadian Language Research and Consulting

 

Note: The curricula for LINC and ESL programs often deal with topics relating to orientation to Canadian society

 

 

Language Assessment Documents: http://www.settlement.org/atwork/programs/LINC/home.asp

http://www.settlement.org/sys/library_detail.asp?PageID=LL&passed_lang=EN&doc_id=1002645

 

Credential Assessment:

http://ftpd.maytree.com/cats_res.phtml?catsid=5

 

We are interested in building capacity in:

1. Improving French language training in New Brunswick and Ontario.

2. Further develop our ESL tools and capacity. Increased professional development resources for providers.

3. Enhanced Language Training

4. Childminding for (children of ) language students

5. Setting standards for language assessment.

Resources needed, (such as those listed above):

 

 

CHILE
We can offer the following: /  Podemos ofrecer lo siguiente:

Other / Otros

Information and details on all of the above offers: /  Información y detalles de lo ofrecido anteriormente:

Convenio con la Univ. de idioma espańol para refugiados

Agreement with the Spanish language University for refugees.

We are interested in building capacity in: / Estamos interesados en desarrollar capacidad en:

Cursos de inglés para funcionarios del Estado, ONG.

Implementar un laboratorio de idioma con sistema básico de audio que permita la asistencia de 10 alumnos simultáneamente, esto por que el convenio con la Univ. es de alto costo US$787 por alumno.

 

English courses for government officials, NGO’s.

The implementation of a language laboratory with a basic audio system which allows the attendance of at least 10 (ten) students simultaneously, because the agreement with the university is of a high cost (US$787 per student).

 

Resources needed. / Necesitamos recursos en:

Financiamiento para becas. / Financing for scholarships.

 

 

DENMARK
We can offer the following:

ü        Legislative information

ü        Statistical information (Danish)

ü        Information on use of Information technology

ü        Programme and practitioners’ guidelines

Information and details on all of the above offers:

 

Legislation aimed to assist adult aliens in acquiring the necessary language skills and understanding of the fundamental values and norms of Danish society, legislation ensuring the establishment of an individual three-year action plan containing language training (cf. information under part 4 of the survey), legislation on funding of language training.

 

Statistical information and analysis on activities in language education centres (available in Danish only)

Information material on the use of information technology in language training, guidelines on basic principles of second language training and language training for groups with special needs, information on education courses for second language teachers, guidelines on testing standards, statistical information on the results of language tests (available in Danish only)

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

FINLAND
We can offer the following:

ü        Website

ü        Programme development

Information and details on all of the above offers:

 

§         The National Board of Education has had several working groups in order to develop the curriculum of immigration training.

§         We have also had several ESF-projects on training, e.g. training of illiterate refugees and taylor-made training for refugees with academic degree.

§         Websites: www.oph.fi

We are interested in building capacity in:

 

In all matters related to the training.

 

Resources needed, (such as those listed above):

 

 

IRELAND
We can offer the following:

ü        Programme materials and information

ü        Useful websites

 

Information and details on all of the above offers:

 

Integrate Ireland Language and Training (IILT) was set up through the Department of Education and Science to coordinate the provision of Language training for refugees and persons with lerave to remain. They also provide a programme of support for teachers in primary and post-primary schools. Some of the publications produced by IILT include:

§         2003 Post Primary Benchmarks,

§         2003 Primary Benchmarks,

§         Reception1 and Reception 2 Portfolios for adult learners of English who wish to enter vocational or professional training or employment,

§         Post primary English Language Portfolio for non-English speaking pupils at post-primary level,

§         Primary School’s English Language Portfolio for non-English speaking pupils at primary level.

§         ANSEA – English for living in Ireland – a book of activities for teachers working with adult learners.

 

IILT website – www.IILT.ie

 

We are interested in building capacity in:

 Opportunities for exchanges.

 

Resources needed, (such as those listed above):

 

Funding support to realize opportunities for exchanges.

 

 

NORWAY
We can offer the following:

ü        Guidelines for programme development

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

 

Information and details on all of the above offers:
 
Guidelines for policy & program development

Language training is gradually linked with social studies, further education and employment placement in the introductory programs.

The government proposes: From 2005 refugees are by law obliged to attend 300 hours of Norwegian language training. 50 hours are social studies of Norway taught in a familiar language.

Participation in language training will then become a prerequisite for permanent residence permit and citizenship.

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

Information and details on all of the above offers:

 The curriculum  of  training and education in the swedish language.

§         Report of a recent review of the  swedish language programme

§         Teaching  in the refugees mother-tongue

We are interested in building capacity in:
Resources needed, (such as those listed above):

 


A HEALTHY START: ACCESS TO  HEALTH CARE

 

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

 

Information and details on all of the above offers:

 

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

The IIOA service providers are responsible for ensuring that urgent health needs of humanitarian entrants are identified and addressed as soon as possible after arrival. For subsequent health issues, the IIOA provider connects entrants to another IHSS service who provides Early Health Assessment and Intervention (EHAI).  The EHAI service ensures entrants are provided with information about health services and given a physical health screening and psychological/psychosocial health assessment.  EHAI refers entrants on to other mainstream health services as appropriate, including torture and trauma counselling if necessary.

 

EHAI also undertakes to provide information and training to mainstream health services and other service providers to ensure their services are responsive to the needs of humanitarian entrants.

 

Information about EHAI contracts could be made available if required.

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports

ü        Opportunities for exchanges

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

 

Information and details on all of the above offers:

The Council would connect you with various health services, for example,

http://www.qpastt.org.au/

http://www.survivorsvic.org.au/

http://www.tmhc.nsw.gov.au/

http://www.mmha.org.au/

 

The NSW Refugee Health Service has developed a programme to provide training & support to mainstream health workers, to deliver health information to refugees, to provide clinical health assessments, advice & referrals, facilitate & conduct research as well as conducting advocacy.

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 


 

BENIN

We can offer the following:

ü        Upcoming conferences

ü        Site visits

ü        Guidelines for policy and programme development

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         offrir aux réfugiés une durée prolongée de consultation et un suivi pertinent en dehors des consultations;

§         offrir des interprčtes accrédités;

§         disposer de liens biens développés avec d’autres services de soins de santé impliqués dans les soins aux réfugiés, ainsi qu’avec les services, les réseaux et les ressources nécessitées par les nouveaux arrivants en cours d’intégration;

§         fournir des informations et un soutien professionnel aux soignants notamment ŕ ceux qui s’occupent de nombreux patients réfugiés

§         Dispositions pour assurer ŕ l’arrivée un dépistage des maladies contagieuses et un examen de santé général;

§         Dispositions visant ŕ aider les réfugiés réinstallés  ŕ payer les soins de santé, jusu’ŕ ce qu’ils parviennent ŕ l’autonomie financičre.

§         Stratégies pour renforcer la capacité du personnel ŕ répondre aux besoins des réfugiés réinstallés;

§         Stratégies de sensibilisation communautaire visant ŕ favoriser la compréhension des préoccupations de santé des populations de réfugiés, ŕ contrer les perceptions négatives et ŕ améliorer la capacité de la communautaire ŕ fournir un appui.

 

§         offer resettled refugees extended consultation time and follow-up;

§         offer accredited interpreters;

§         have well developed links with other health care services involved in refugee health care as well as with services, networks and resources  required by new arrivals in the integration process;

§         provide debriefing and professional support to health care providers, particularly those caring for  any refugee patients.

§         arrangements for offering communicable disease screening and an overall health assessment on arrival;

§         arrangements for resettled refugees to meet the costs of health care in the resettlement country prior to achieving economic self-sufficiency.

§         strategies for building work force capacity in providing health care to resettled refugees;

§         community awareness strategies aimed at promoting understanding of the health concerns of refugee populations, countering negative concerns and enhancing community capacity to provide support

Resources needed, (such as those listed above):

Ressources financičres  / Financial resources

 


 

 

CANADA
We can offer the following:

ü        Program Information

ü        Manuals and Handbooks

ü        Recent reports

ü        Useful websites

Information and details on all of the above offers:
Programs/Initiatives:

1. The Interim Federal Health Program (IFH) is available to all resettled refugees in Canada and provides:

health service benefits for the gap between date of arrival and eligibility for provincial health benefits; and

limited additional benefits once provincial plans commence benefits for up to 12 months after arrival, or up to 24 months for JAS cases.

 

The IFH is not available to refugees who are:

§         able to pay for their own health care services; or

§         covered by a private or public health care plan.

Information on IFH is available in the following departmental manual:

http://www.cic.gc.ca/manuals-guides/english/ir/ir03e.pdf

2. Medicare: Description of provincial Medicare services are available from provincial sites.

 

Manuals/Handbooks:

1. Coming to Terms with Torture and Organized Violence: An Interactive Workshop Manual for Service Providers and Befriending Survivors of Torture: Building a Web of Community Support: Canadian Centre for Victims of Torture, 194 Jarvis ST. 2nd floor, Toronto ON, M5B 3B7

http://www.settlement.org/sys/library_detail.asp?passed_lang=EN&doc_id=1002356

2. Apprendre ŕ se conprendre: This booklet is an introduction to working with French-speaking African clientele in the health and social service sectors. It aims to sensitize workers to the issues faced by these immigrants. Centre francophone du Toronto métropolitain. http://www.settlement.org/sys/library_detail.asp?passed_lang=EN&doc_id=1002352

 

Reports:

1. Report on South American immigrant men and mental health:

http://www.settlement.org/sys/library_detail.asp?PageID=REF&passed_lang=EN&doc_id=1002355

2. Building Community Supports for Refugees – Community Research Report: This report identifies the needs survivors of torture have for both formal and informal community supports as they work to settle, heal from traumatic experiences and achieve a sense of well-being in their new community. Lutheran Refugee Committee, St. Peter’s Lutheran Church, 49 Queen Street North, Kitchener, Ontario N2H 2G9

 

Useful Web sites:

1. United Nations Voluntary Fund for Victims of Torture

http://www.unhchr.ch/html/menu2/9/vftortur.htm

2. Web site for Canadian Centre for Victims of Torture

http://www.icomm.ca/ccvt/

We are interested in building capacity in:

1. We need more flexibility and coverage of real needs in health service for refugees under protection criteria.

2. Obtaining medical information from providers stationed abroad.

3. Passing on medical information to Settlement workers.

4. Expansion of IFH coverage and provision of health care providers in local communities.

 

Resources needed, (such as those listed above):

 


 

CHILE
We can offer the following: /  Podemos ofrecer lo siguiente:

 

Information and details on all of the above offers: / Información y detalles de lo ofrecido anteriormente:

 

We are interested in building capacity in: / Estamos interesados en desarrollar capacidad en:

 

Manejo y prevención de stress de los funcionarios del estado y ONG.

Management and prevention of stress of state officials and NGO’s

 

Resources needed. / Necesitamos recursos en:

 

Financiamiento de talleres de autocuidado.  /  Financing of workshops on self care.

 

 

DENMARK
We can offer the following:

ü        Programme information

Information and details on all of the above offers:

 

Information material aimed at refugees and immigrants containing (among other information) general information on the Danish health care system, interpretation during treatment and consultations, confidentiality, economic issues, etc.

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

 

FINLAND
We can offer the following:

ü        Website

Information and details on all of the above offers:

 

§         Several leaflets on the topic are available in 12 different  languages.

§         Website: www.health.fi

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 


 

IRELAND
We can offer the following:

 

Information and details on all of the above offers:

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

NORWAY
We can offer the following:

ü        Guidelines for policy and programme development

ü        Training guidelines and resources

ü        Site visits

 

Information and details on all of the above offers:

 

Guidelines for policy & program development

Refugees have equal access to health services as Norwegian citizens including the right to see a doctor. The service is affordable. 

 

 Training guidelines & resources and useful websites

Psychosocial Centre for refugees offers teaching and assistance to students at the University of Oslo and personnel within the psychiatric services. See their English website: www.med.uio.no/ipsy/pssf. From January 2004 the center becomes part of a broader center on violence and trauma research.

There are four regional Psychosocial Teams for refugees offering assistance to local health care consultants.

NAKMI is a national center on minority health issues that primarily provides assistance to health care consultants.

The governmental project OK Care and knowledge against female circumcision offers teaching, health information, advice and cultural activities on female circumcision. Website in English and Somali: www.okprosjekt.no

 

We are interested in building capacity in:

 

§         Develop strategies for ensuring that the wider health care system is sensitive to the needs of refugees.

§         Promote understanding of the health concerns of refugee populations, countering negative concerns and enhancing community capacity to provide support.

 

Resources needed, (such as those listed above):

Training guidelines

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development

ü        Recent reports

Information and details on all of the above offers:
We are interested in building capacity in:
Resources needed, (such as those listed above):

BUILDING SOCIAL SUPPORT FOR NEWLY ARRIVED REFUGEES IN THE

RECEIVING COMMUNITY

 

 

AUSTRALIA
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Useful websites

Information and details on all of the above offers:

Information about the IHSS and offers of assistance as described in Section 1 also apply here.

 

As described earlier, social support for newly arrived humanitarian entrants is nurtured via IIOA, CSR groups, MRCs, AMEP and others.  Other DIMIA programs also assist is this task. For example, within the Multicultural Affairs Division of DIMIA, the Living in Harmony and the Community Liaison initiatives play a substantive role in this regard.  Information about these initiatives can also be found on the DIMIA website at www.immi.gov.au.

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

REFUGEE COUNCIL OF AUSTRALIA
We can offer the following:

ü        Recent reports

ü        Opportunities for exchanges

Information and details on all of the above offers:

The Council recently conducted a scoping exercise on the availability of travel and medical cost loans for proposers of Special Humanitarian Entrants.

 

Finding funds to cover the medical tests and travel costs associated with bringing people who have received a visa under the Special Humanitarian Program (visa subclass 202) is a challenge that has faced the community for many years. The changing profile of the humanitarian program – with a higher proportion of entrants coming from Africa – has exacerbated the problem.

 

At the request of DIMIA, the Refugee Council of Australia undertook a scoping exercise to determine what sources of funds were available for proposers of entrants under the Special Humanitarian Program. This research found a huge gap between demand and resources. Proposers need to find in the order of $10.8 million to cover costs. It would appear, however, that less than 5% of entrants benefit from existing loans schemes.

 

This report gives details of the existing loan schemes, looks at some of the loan schemes that have failed in the past and at why they failed, considers other loan models, summarises the lessons that have been learnt by those who have been working in this sector and makes recommendations for future action.

 

We are interested in building capacity in:

See 1. and 2. above.

Resources needed, (such as those listed above):

 

 


 

BENIN

We can offer the following:

ü        Upcoming conferences

ü        Site visits

ü        Recent reports

ü        Opportunities for exchanges

Information and details on the above offers:
Nous souhaiterions renforcer nos capacités dans le(s) domaines suivants :
We are interested in building capacity in:

§         faire participer les réfugiés réinstallés ŕ l’élaboration et ŕ la mise en śuvre des plans d’installation et soutien social ou d’intégration;

§         assurer ou faciliter l’accčs au soutien en supprimant les obstacles pratiques (garde d’enfants, transport);

§         promouvoir l’accčs aux systčmes et services de soutien disponsibles aux ressortissants dans la societé dans son ensemble;

§         donner au soutien une dimension culturelle;

§         tenir compte des besoins de l’ensemble de la famille et des besoins individuels de ses membres;

§         Prévoir des dispositions pour le parrainage privé, ou des arrangements analogues, ainsi que la formation, l’appui et le suivi appropriés;

§         Appuyer l’élaboration de programmes de soutien social par les bénévoles au sein de la communauté d’accueil;

 

§         engage refugee communities in planning and implementation;

§         provide or facilitate access to support by removing practical barriers (child care, transport);

§         promote access to support systems and services available to nationals in the wider community;

§         provide culturally sensitive support;

§         take account of the needs of the whole family as well as individual family members;

§         private sponsorship or like arrangements, along with appropriate training, support and monitoring;

§         support for the development of volunteer social support programs in the refugee, immigrant and the wider communities;

Resources needed, (such as those listed above):

Ressources financiers.  /Financial resources

 

 

CANADA
We can offer the following:

ü        Recent reports

ü        Opportunities for exchanges

Information and details on all of the above offers:
Programs/Initiatives:

1.        SWIS: Settlement Workers in Schools (SWIS) is a partnership between CIC, school boards and settlement agencies developed to provide settlement services to newcomer students and their families. SWIS projects attempt to reach out to newcomer families as they arrive in the school and provide them with settlement information and referral to education and community resources.

 

2.        The Building Bridges Program: The Resource kit provides information on  an integrated whole-school community building approach that links parents, community resources and schools to help support immigrant and refugee children. The program provides an opportunity for children to express their needs, builds coping skills for children who have experienced traumatic events, and assists the whole community to recognize children’s unique needs and define appropriate solutions. Some specific areas that the program works in are language training, academic upgrading and anti-racist education. International Children’s Institute: P.O. Box 218, 11217 Greene Avenue, Montreal, Quebec, H3Z 2T2, icimtl@globetrotter.net

 

Reports/Research:

 

4.        Report on the Workshop on Minority Youth residing in the Ottawa-Carleton Region. The report documents findings and recommendations facing minority youth in the Ottawa-Carleton area. http://209.217.90.160/e1home.html (Research Resource Division for Refugees, Centre for Peace Action and Migration Research, Carleton University 613-520-3676).

5.        The Needs of Newcomer Youth and Emerging “Best Practices” to Meet Those Needs. Paul Anisef, Kenise M.

Killbride. This study identifies the needs of immigrant youth between the ages of 16-20, and surveys organizations that provide educational, employment, health and social services to newcomer youth in order to identify “best practices” for supporting the integration of youth from diverse cultural and racial groups in Canadian society.  The research included data gathered from other research conducted on the needs of newcomer youth across Ontario.  Centre of Excellence in Research in Immigration and Settlement (CERIS), York University, 4700 Keele Street, Toronto, ON M3J 1P3

http://ceris.metropolis.net/website

We are interested in building capacity in:
Resources needed, (such as those listed above):

 

 

CHILE
We can offer the following: /  Podemos ofrecer lo siguiente:
Information and details on all of the above offers: / Información y detalles de lo ofrecido anteriormente:

 

We are interested in building capacity in: / Estamos interesados en desarrollar capacidad en:

Desarrollar estrategia comunicacional de sensibilización de la población en materias de refugio.

To develop a communication strategy of sensitization of the population on refuge matters.

Resources needed. / Necesitamos recursos en:

Financiamiento para la elaboración de videos, cartillas, afiches, revistas.

Financing for the making of videos, booklets, posters and magazines

 

 

DENMARK
We can offer the following:

ü        Information on funding

Information and details on all of the above offers:

Information on the administration of allocated government funds to give financial aid to non-governmental initiatives to strengthen integration and to support groups with certain social needs

We are interested in building capacity in:
Resources needed, (such as those listed above):

 


 

 

FINLAND
We can offer the following:

ü        Website

ü        Guidelines for policy & program development

ü        Current research

ü        Recent reports

Information and details on all of the above offers:

 

As we have the new Integration Law a lot of development work has been done in this field, e.g. during the past few years we have had 51 European Refugee Fund projects, which almost all handle this topic.

 

RED CROSS OF FINLAND
We can offer the following:

ü        Guidelines for policy & program development

ü        Recent reports

ü        Site visits

ü        Training guidelines & resources

ü        Other

Information and details on all of the above offers:

 

We have root level projects to support integration of resettled refugees, and empowering individual refugees as well as co-operating with immigrant NGOs and refugee NGOs with above-mentioned issues.

 

Our volunteers organise many social activities which help refugees to get networks and contacts. If official language courses are full or you have to wait, there are volunteers running language coursers where you learn basic skills in Finnish language. We have different models for our volunteer(handbook ) how to start activities and good practices.

 

We also fight against intolerance by making statements and doing raise awareness campaigns on behalf of diversity against intolerance, that is a crucial element in successful integration.

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

IRELAND
We can offer the following:

 

Information and details on all of the above offers:

 

The Bosnian Community Development Project was set up to help persons admitted under the Bosnian programme in the early 90’s to set up and run their own Community Development Project.

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 


 

NORWAY
We can offer the following:

ü        Guidelines for policy and programme development

ü        Opportunities for exchanges

ü        Training guidelines and resources

ü        Site visits

 

Information and details on all of the above offers:

 

Guidelines for policy & program development

Several immigrant organizations and religious communities receive governmental funding and do a comprehensive job in building social support for refugees and fighting racism and discrimination.

 

The Contact Committee for Immigrants and the Authorities (KIM) is a government appointed advisory body consisting of representatives from immigrant organizations, political parties and relevant governmental agencies and ministries. See www.kim.no

 

Training guidelines & resources

In co-operation with the Red Cross or another NGO, many municipalities offer newly arrived refugees a personal refugee guide. These volunteer guides introduce the refugees to the local community and are matched with the refugees according to qualifications and wishes.

Some municipalities facilitate access to activities by removing practical barriers such as childcare and transport. 

 

We are interested in building capacity in:

 

Build connections and supportive relationships between refugees and wider local communities.

Resources needed, (such as those listed above):

Training guidelines

Opportunities for exchanges

 

 

SWEDEN
We can offer the following:

ü        Guidelines for policy and programme development.

Information and details on all of the above offers:

 

We are interested in building capacity in:

 

Resources needed, (such as those listed above):

 

 

 

 

 

 

 


10.       OTHER

 

CANADA

 

The project should address the issue of “secondary migration”, that is refugees who are destined to one part of the country but choose instead to settle somewhere else.  This is a significant factor for Canada’s resettlement program and we have found that more than half of those refugees who migrate a second time within Canada, do so within their first few weeks in Canada.  The following research paper addresses this issue:

 

Paved with Good Intentions: Paths of Secondary Migration of Government-Assisted Refugees in Ontario. Laura Simich, Ph.D. et al. Culture,

Community and Health Studies, Centre for Addiction and Mental Health, University of Toronto.  August 2001. http://settlement.org/downloads/Paved_With_Good_Intentions.pdf

 

Note:      Although the bulk of the preceding text refers to programs directly or indirectly administered by the Government of Canada through the Department of Citizenship and Immigration, it is vital that special attention also be given to the enormous contributions made by the many private citizens and groups involved in supporting the integration of resettled refugees in Canada.  The Private Sponsorship of Refugees Program (PSRP) is one of the finest examples of such private sector contributions to the resettlement effort.  Not only is it an additional tool Canada has at its disposal for providing an in-Canada durable solution to the protection of refugees living abroad, it is a well-noted fact that the added settlement assistance provided by private sponsoring groups often results in an expedited and more complete integration experience for refugee newcomers.  In 1986, the tremendous efforts of the people of Canada in the area of assistance to refugees were recognized with the Nansen medal for refugee work. 

 

 

RED CROSS FINLAND

The integration starts first day when you arrive, so efficient, humaine assistance and knowledge of the strengths with every resettled refugee are the key elements. The Nordic Societies with resettlement are run by authorities and NGO´s role is supportive and most of the time it works fine.

 

We try to promote 3rd sector role as a flexible and creative component which can create new models, economical but humaine ways to receive and support integration of resettled refugees. Like in our case, concentrate certain areas, finds our own strengths. But without proper financial funding, NGOs and volunteer organizations cannot  do the efficient work, so public funding is sometimes needed

 

 

IRELAND

 

We anticipate that at the end of the MORE project(mid 2005)  models of good practice regarding reception and integration at all stages will have been developed.  Details will be available on the MORE website in due course.

The Reception and Integration Agency conducted research into the Integration into the Local Community of persons who achieve status/leave to remain.  This research  identifies the main barriers and enablers to integration.  The report will be available on the Reception and Integration Agency Website early in the new year.

 

 

 

 


INVENTORY OF NEEDS / INTERESTS IN CAPACITY BUILDING – BY CATEGORY AND RESETTLEMENT COUNTRY

 

 
Elements in identifying and selecting refugees for resettlement
Selecting and developing placement communities
Pre-departure country / cultural orientation
Arrival and Reception
Early settlement and social support

AUSTRALIA

 

 

 

How to integrate volunteer groups effectively into a contract basis.

(Contract based programme.)

 

REFUGEE COUNCIL OF AUSTRALIA

 

 

 

Pre-embarkation briefings, particularly for refugees and special humanitarian entrants from Africa

Recent arrivals who are “proposers” face challenges in assisting those who are arriving.

 

BENIN

 

 

 

Arrangements in place to ensure that resettled refugees are met and  welcomed on arrival at the airport.

Providing refugees with temporary accommodation until permanent accommodation is secured.

Providing refugees with assistance in securing long term accommodation.

Arranging for basic practical orientation as part of the reception process.

Having sound linkages between reception support  providers and services providing longer term  resettlement support.

Having measures in place for the identification and treatment of health problems.

Having measures in place to identify and offer additional support to resettled refugees with complex needs.

Offering individualised assessment and early settlement support conducted by an identifiable  entity funded  by government;

Engaging government, nongovernment  agencies, the refugee and wider communities in social support;

Developing strategies so that the social support services available to nationals are also available to resettled refugees

 

CANADA

 

 

Improving the ‘destining’ process in order to reduce secondary migration.

Having measures in place for the identification and treatment of health problems

Building stronger and more seamless linkages between (early” settlement programmes and broader settlement programmes.

Individualized assessment of the needs of refugees.

Finding a better balance between time needed for orientation (in temporary housing) and the economic pressure to move to permanent housing.

CHILE

 

 

 

Opportunities for exchanges.

Conferences

Techniques for local integration


 

 

Elements in identifying and selecting of refugees for resettlement
Selecting and developing placement communities
Pre-departure country / cultural orientation
Arrival and Reception
Early settlement and social support

DENMARK

 

 

 

Information on pre-departure information and programmes for accepted refugees

 

FINLAND

 

 

 

Development of Pre-arrival and introductory measures.

EU project MORE

 

FINLAND RED CROSS

 

 

 

 

Developing the role of (NGOs) at the community level in supporting resettlement.

IRELAND

 

 

 

 

 

NORWAY

 

 

 

Preparing arrangements for identifying resettled refugees with intensive needs, in particular psychological problems and infectious diseases

 

SWEDEN

 

 

 

Guidelines for policy and programmed development.

Current research

Exchanges

 

 


 

Income support and establishment resources
Orientation Programmes and Processes
Resources development for Orientation Programmes
Promoting access to language assistance
Target Language training and acquisition

AUSTRALIA

 

 

Monitoring and evaluation of orientation programmes.

 

 

REFUGEE COUNCIL OF AUSTRALIA

The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months

The specific settlement needs of refugee young people.

The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months

The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

The specific settlement needs of refugee young people.

The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months

The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

The specific settlement needs of refugee young people.

Strategies for the health and settlement of older refugees.

 

Strategies for the health and settlement of older refugees.

 

The specific settlement needs of refugee young people

The needs of SPH refugees whose proposers undertake to meet their settlement needs for the first 6 months

 

The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

BENIN

Providing income support for a period following arrival which is long enough for refugees to  adjust to their refugee and  resettlement experiences, acquire basic language skills and  receive adequate orientation;

Providing income support during this period at a rate that is sufficient to meet basic living costs (housing, food, transportation, educational expenses etc);

Providing some form of ‘one off’ cash or material assistance to meet household and personal establishment costs.

Incorporating means of orientating the receiving society to the beliefs, cultural practices and past experiences of resettled  refugees.

 

Formal pre- and post arrival orientation programs.

Systems for monitoring and evaluating orientation programs.

Regular updating of information provided to resettled refugees by maintaining links with service and program providers.

 

Steps to ensure that reception and early settlement support services provide appropriate language assistance.

Support for the development of centralised interpreter and translating services;

Ongoing strategies for planning and building an interpreter work force in response to changing needs and intake patterns.

Funding and technical support for professional development programs for bilingual resettlement support workers who do not have requisite human service qualifications;

Ensuring that language training programs receive adequate, stable and ongoing funding.

Offering a range of options in program type and instructional format recognising the diversity in capacities, competencies and aspirations among resettled refugees.

Using adult learning principles.

Ensuring that second language learners have equitable access to facilities and resources.

 

 

 

 

 

 

 

 

 

 

 

 

Income support and establishment resources
Orientation Programmes and Processes
Resources development for Orientation Programmes
Promoting access to language assistance
Target Language training and acquisition

CANADA

Monitoring and evaluation of income support programmes.

Using a variety of delivery models and replicating them where necessary.

Increased flexibility to move funds to community capacity building.

Shifting capacity of service providers to provide services in other languages.

Improving French language training in New Brunswick and Ontario.

Further develop our ESL tools and capacity. Increased professional development resources for providers.

Enhanced Language Training (advanced level)

Childminding for language students

Setting standards for language assessment.

CHILE

 

 

Economical resources to finance vocational scholarships.

 

English courses for government officials, NGO’s.

The implementation of a language laboratory with a basic audio system which allows the attendance of at least 10 (ten) students simultaneously.

 


 


Income support and establishment resources
Orientation Programmes and Processes
Resources development for Orientation Programmes
Promoting access to language assistance
Target Language training and acquisition

DENMARK

 

 

 

 

 

FINLAND

To improve the self-sufficiency of refugees.

 

 

 

In all matters related to the training.

IRELAND

 

Information on “Structure Orientation” programmes.

 

Information on the recruitment, management and training of interpreters during emergency evacuations.

 

NORWAY

 

Adaptation of the programmes to the needs of vulnerable groups such as women and children.

Websites providing orientation information.

 

Opportunities for exchanges.

SWEDEN

Exchanging experiences and information in this area.

Opportunities to exchange information by visits or by mail.

Opportunities to exchange information by visits or by mail.

 

 

 


 

A healthy start: access to healthcare
Planning for optimal mental health
Building social support for newly arrived refugees in the receiving community
Promoting welcoming and hospitable communities
Other

AUSTRALIA

 

 

 

 

 

REFUGEE COUNCIL OF AUSTRALIA

The specific settlement needs of refugee young people.

The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months.

The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

Needs of elder refugees.

 

 

 

The specific settlement needs of refugee young people.

The needs of Special Humanitarian Entrants whose proposers undertake to meet their settlement needs for the first 6 months.

The specific settlement needs of refugees and special humanitarian entrants from the African Continent.

Lessening the isolation of elder refugees.

 

 

BENIN

Offering resettled refugees extended consultation time and follow-up.

Offering accredited interpreters.

Developing links with other health care services involved in refugee health care as well as with services, networks and resources  required by new arrivals in the integration process.

Providing debriefing and professional support to health care providers, particularly those caring for any refugee patients.

Arranging for offering communicable disease screening and an overall health assessment on arrival.

Arranging for resettled refugees to meet the costs of health care in the resettlement country prior to achieving economic self-sufficiency.

Strategies for building work force capacity in providing health care to resettled refugees.

Community awareness strategies aimed at promoting understanding of the health concerns of refugee populations, countering negative concerns and enhancing community capacity to provide support

 

.

 

 

 

 

 

 

 

 

 

Engaging refugee communities in planning and implementation;

Providing or facilitating access to support by removing practical barriers (child care, transport);

Promoting access to support systems and services available to nationals in the wider community;

Providing culturally sensitive support;

Taking account of the needs of the whole family as well as individual family members;

Private sponsorship or like arrangements, along with appropriate training, support and monitoring;

Supporting the development of volunteer social support programs in the refugee, immigrant and the wider communities;

 

 

 

A healthy start: access to healthcare
Planning for optimal mental health
Building social support for newly arrived refugees in the receiving community
Promoting welcoming and hospitable communities
Other

CANADA

We need more flexibility and coverage of real needs in health service for refugees under protection criteria.

Obtaining medical information from providers stationed abroad.

Passing on medical information to Settlement workers.

Expansion of IFH (federal programme) coverage and provision of health care providers in local communities.

 

 

 

 

CHILE

Management and prevention of stress of state officials and NGO’s.

 

To develop a communication strategy of sensitization of the population on refuge matters.

 

 

DENMARK

 

 

 

 

 

FINLAND

 

 

Strengthening the capacity of refugee communities.

 

 

IRELAND

 

 

 

 

 

NORWAY

Developing strategies to ensure the wider health care system is sensitive to the needs of refugees.

 

Promote understanding of  the health concerns of refugee populations, countering negative concerns, enhancing community capacity to provide support.

 

Build connections and supportive relationships between refugees and the wider local communities.

 

 

SWEDEN

 

 

 

 

 


 

 

Building bridges to economic self-sufficiency
Access to secure, affordable housing
Taking account of gender
Refugee children and young people
Refugee Elders

AUSTRALIA

 

 

 

 

 

REFUGEE COUNCIL OF AUSTRALIA

 

 

 

Settlement needs of children

Health and settlement needs of elders.

The Council is part of a working group established by NSW Refugee Health Services to look at the health and settlement needs of older refugees.  The Settlement Policy Officer convenes a working party which is reflecting on the issues associated with and causes of isolation.  The working party is developing strategies, to be considered by government, which it hopes will help lessen the isolation that many (settled) older refugees experience.

BENIN

 

 

 

 

 

CANADA

 

 

 

 

 

CHILE

 

 

 

 

 

DENMARK

 

 

 

 

 

FINLAND

 

 

 

 

 

IRELAND

 

 

 

 

 

NORWAY

 

 

 

 

 

SWEDEN