BEST SETTLEMENT PRACTICES
Settlement Services for Refugees and Immigrants in Canada
CANADIAN COUNCIL FOR REFUGEES
TABLE OF CONTENTS
|3.||SETTLEMENT AND INTEGRATION|
|4.||NEEDS AND CHALLENGES IN THE SETTLEMENT AND INTEGRATION PROCESS|
|6.||BEST PRACTICE GUIDELINES|
|7.||BEST PRACTICE EXAMPLES|
|APPENDIX I .........SHARING RESOURCES|
The Canadian Council for Refugees gratefully acknowledges the financial support for this project received from:
Trillium Foundation of Ontario
Citizenship and Immigration Canada
The Counselling Foundation of Canada
Contributors: Many refugees, immigrants and settlement workers contributed through workshops, interviews and written comments. Workshops were held at the CCR conferences in Edmonton, held in conjunction with the Western Canadian Association of Immigrant Serving Agencies (June 1997), and in Toronto (November 1997), and at the Atlantic Region Association of Immigrant Serving Agencies Professional Development Conference in St. John's, Newfoundland (September 1997). Other service networks, especially umbrella associations, contributed a number of documents.
Chair: Tim Owen (COSTI, Toronto)
Members: Miranda Pinto (Catholic Cross-Cultural Services, Toronto), Deb Braun* (International Centre, Winnipeg), John Borst* (Immigrant Services Society of B.C., Vancouver), Marge Nainaar (Prince Albert Multicultural Council), Sylvie Moreau** (Table de concertation des organismes de Montréal au service des réfugiés), Sharmini Peries (Ontario Council of Agencies Serving Immigrants), Christine Vincent (Research Resource Division for Refugees, Carleton University), Michael Casasola (Diocese of London Refugee Office, Windsor), Laurel Borisenko (Mennonite Centre for Newcomers, Edmonton), Lisa Banford (Fredericton Multiculturalism Association), Bonita Rousselle* (Association Multiculturelle du Grand Moncton), Vonnie Barron (Association for New Canadians, St. John's)
* Those marked with an asterisk left the steering committee before the completion of the project because of a change in employment.
** Left organization, but stayed on as an independent steering committee member.
Every day hundreds of newcomers begin a new life in Canada. Some are refugees fleeing persecution, others come to join family, others again are seeking to make a better life for themselves. In all, over 200,000 people settle in Canada each year. Their backgrounds and personal histories may be widely different and each one's experience on arrival is unique. The communities across Canada into which they integrate differ too in their character and in the manner of their welcome of new members.
For many new Canadians, there are, nevertheless, certain shared experiences, as they make a home for themselves in this country. They must find somewhere to live and a job, familiarize themselves with a different society and culture, make a new network of friends and acquaintances and often learn a new language. In the process, they may experience success -- but also alienation, loneliness, frustration, xenophobia and racism. Refugees often face particular challenges in adapting -- because their arrival was not planned or a matter of choice, but a matter of survival. They may be deeply traumatized by their past experiences. They often arrive separated from their immediate families whom they have had to leave behind, perhaps in the country of origin, perhaps in a refugee camp.
It is the refugees and immigrants who themselves do the greatest part of the work of integration, finding a place for themselves with courage, patience, creativity and hope. In doing so they change and enrich the host society.
Newcomers are assisted in the process of settling into Canada by a wide range of individuals and organizations. Friends, family, new acquaintances, faith communities, Canadians with origins in the same part of the world, employers and officials of all kinds may offer new Canadians help as they establish their new lives.
In addition, Canada has developed over the years a broad network of organizations whose mission, in whole or in part, is to serve refugees and immigrants in their process of adjustment to Canadian society. These organizations have accumulated considerable depth and breadth of experience in newcomer settlement services. Many refugees and immigrants receive assistance from such organizations, some just briefly, others over a long period. Refugee and immigrant-serving organizations also play a key role in helping the host society to adapt to newcomers, by sensitizing institutions and the public to their realities.
The purpose of this document is to present an overview of settlement services and in particular to identify some of the elements that are generally agreed to make for successful settlement programs. These elements, or "best practices", flow out of our understanding of the nature and challenges of settlement and of the role of settlement services in the process. For this reason our "best practice guidelines" are preceded by a detailed account of the context in which settlement services are offered.
It is hoped that this document will be of interest to those in the field, not so much because the content will be new, but rather because they see themselves and their work reflected, and can use the document to explain their work to others. The process of developing the report has provided an interesting forum for the exchange of ideas and information. The document is more particularly intended for those in the wider community wishing to understand settlement services. Those outside Canada who are interested in the Canadian experience of newcomer integration will, we hope, also find this overview informative.
2. POLICY CONTEXT
Canada is a country of immigration, with most of its citizens themselves immigrants or descended from immigrants. About 5% of the population is made up of aboriginal people. The capacity of immigrants to integrate into Canadian society has been continually demonstrated anew in the centuries since the first arrivals of non-native peoples.
From its origins until the present day, official Canadian immigration policy has been closely tied to economic policy and the need for human resources. A hundred years ago Canada was seeking immigrants to farm the land and build the railroads; today it is actively recruiting potential immigrants with high-tech skills.
Rates of immigration have tended to be tied to the health of the economy: for example, arrivals were reduced dramatically during the 1930s, and also declined in the early to mid-1980s, both periods of economic downturn.
Throughout much of its history, Canadian immigration policy has been racist, by legislation (as in the cases of Chinese Head Tax and the "continuous journey" rule(1)) or by discriminatory application of the law (the exclusion of Blacks in the first half of the 20th century and of Jews from the 1920s to the late 1940s). Explicit racism came to an end only in the 1960s when Canada introduced a "points" system for evaluating applicants.
Among the immigrants coming to Canada have always been significant numbers of refugees fleeing persecution or disasters. For example, in the middle of the last century many Irish immigrants came to Canada to escape the Potato Famine, and at the end of the 19th century Russian Jews arrived fleeing the massacres known as pogroms. In more recent history Canada opened its doors to refugee groups such as Hungarians fleeing communism in 1956, and in 1972 to Asian Ugandans expelled by Idi Amin.
However, Canada was slow to recognize the need for an ongoing humanitarian dimension to its immigration policy. Throughout the 1930s and World War II, Canada had one of the worst records in the Western world for refusing Jewish refugees. Despite the fact that the Geneva Convention relating to the Status of Refugees was drawn up in 1951, Canada did not become a party to the Convention until 1969, and it was not incorporated into law until the 1976 Immigration Act.
Since then, Canadians have come to identify a particular role for the country in welcoming refugees. The "Boat People" of South-East Asia elicited a broad response from people across Canada, with countless local groups organizing themselves to receive refugees. On a smaller scale, thousands of refugees continue to be resettled in Canada each year-- some sponsored by the government, others by private groups. Beginning in the 1980s a significant number of refugees chose Canada as a country of asylum, while the numbers resettled declined in the 1990s. As a result, since 1992 more persons have been recognized as refugees after making a claim in Canada than have been resettled here as government or privately sponsored refugees.(2)
Immigration is made up of three streams: refugees (or humanitarian), economic immigrants and family. The family class allows for the reunification in Canada of close family members, subject to a sponsor signing an undertaking of financial responsibility, usually of 10 years duration. This means that family class immigrants are not generally eligible for a series of social benefits, including social assistance, for 10 years after their arrival.
Some aspects of immigration policy are criticized for tending to inhibit the integration of newcomers. These include delays in, or barriers to, family reunification; fees that result in some newcomers arriving with a heavy debt burden; and the creation of "limbo" classes of newcomers who are allowed to remain in Canada but prevented from becoming permanent residents because they cannot meet one of the requirements of landing.
In 1947 Canada adopted its first Citizenship Act, creating Canadian citizenship. Current citizenship laws mean that any baby born in Canada is automatically a Canadian citizen, independent of the status of the parents. Immigrants can apply for citizenship after three years in the country. Over 80% of recently arrived immigrants become citizens. In the fifty years of Canadian citizenship, people born elsewhere have always constituted a significant proportion of citizens.(3)
By becoming citizens, newcomers become the legal equals of the Canadian-born, enjoying the same rights, including the right to vote, to serve in the government and to seek elected office.
In 1971 Canada became the first country to adopt an official multiculturalism policy. This policy resulted from discussions in the 1960s which concluded that Canada is a bilingual and multicultural country. The policy was incorporated into the Multiculturalism Act of 1988, in which the Government of Canada recognizes and commits itself to the promotion of diversity.
Among the goals of multiculturalism policy are the promotion of full and equitable participation of individuals and communities of all origins in Canadian society and the elimination of barriers to such participation. There is an official commitment to help make Canadian institutions (for example hospitals and other publicly-funded organizations) reflect the multicultural reality. Multiculturalism involves not just individuals, but communities, whose development is to be encouraged.
Division of responsibilities
Immigration is a matter of shared federal-provincial jurisdiction. The degree of involvement of the provincial government in immigration issues varies from province to province, but many have significant programs and policies geared towards assisting in the integration of newcomers -- individually and as communities. Municipalities, particularly the larger ones, often also play a role, insofar as they recognize the local benefits.
The Canadian response to newcomers reflects the characteristic Canadian balance of self-sufficiency, state support and voluntary community endeavour. Individuals are expected to make their own efforts to bridge the gaps between "new" and "old" Canadians. The government is expected to provide basic social services, to offer at least a minimal social safety net and to promote a healthy society. Communities are expected to organize, through volunteer effort, to respond to the priorities they identify.
3. SETTLEMENT AND INTEGRATION
|As a country with a long and formative history of
immigration, Canada has extensive experience with the process through which newcomers
become an integral part of our society. Much has been said and written about this process
-- by historians, social scientists, policy-makers and poets. No brief summary can do
justice to a subject so complex. There is not even a single word for the process. Many
different terms are used, including:
As early as 1952, the United Nations Economic and Social Council, recognizing its complexity, defined integration as a "gradual process by which new residents become active participants in the economic, social, civic, cultural and spiritual affairs of a new homeland. It is a dynamic process in which values are enriched through mutual acquaintance, accommodation and understanding. It is a process in which both the migrants and their compatriots find an opportunity to make their own distinctive contributions" (cited in Kage, 1962:165).
It is very much this definition to which immigrant and refugee-serving agencies subscribe. Immigration Settlement Counselling: A Training Guide (OCASI, 1991:8) defines settlement as "a long-term, dynamic, two-way process through which, ideally, immigrants would achieve full equality and freedom of participation in society, and society would gain access to the full human resource potential in its immigrant communities".
Chart 1. The Settlement/Integration Continuum
Acclimatization Adaptation Integration
As such, settlement generally refers to acclimatization and the early stages of adaptation, when newcomers make the basic adjustments to life in a new country, including finding somewhere to live, beginning to learn the local language, getting a job, and learning to find their way around an unfamiliar society. Integration is the longer term process through which newcomers become full and equal participants in all the various dimensions of society.
Within these processes, each individual newcomer's experiences are multifaceted and unique. Nevertheless we can explore the general characteristics of these processes, characteristics that we need to take into account in developing "best practices" in settlement services. Settlement and integration are:
There is necessarily a mutual adaptation of newcomers and members of the host society. The demands of adjustment tend to be focused on newcomers, who usually must make significant adaptations. Any society that receives new members is also changed in the process, whether willingly or unwillingly. However, society -- people and institutions -- has an active, and not merely a passive, role in the process: it has a positive responsibility to adapt itself to its new members and offer them full opportunity to contribute the resources they bring with them. This involves all of the institutions of the host society. Canada, through its official policy of multiculturalism, recognizes the legitimacy and value of the diverse cultures of its inhabitants, new, old and aboriginal.
The complexity of the settlement and integration processes reflects the complexity of individual lives and of society. Experiences differ from individual to individual and from group to group. The nature and the response of the receiving community also have significant impact on the process.
Integration is a process lasting many years, if not generations. Individuals and communities may be "integrated" in some aspects of life but not in others. Issues can surface long after arrival, for example at times of significant change or crisis.
* Both process and goal
Although we usually talk about settlement and integration as "processes", and we recognize their long-term, ongoing nature, they can also be seen as goals. This perspective focuses on what can, and will, be achieved. Those who arrived in the past have been able to become full participants in a strengthened society. This pattern is constantly being repeated and renewed.
* A matter of individual choice for the newcomer
It is for the individual newcomer to choose his or her own level of participation in each area of life, just as those born here choose how and where to participate. The host society has a responsibility to ensure that newcomers can participate as they wish, free of barriers.
The spheres of settlement/integration
Settlement and integration are multi-dimensional concepts. We can explore these processes within four main spheres:
* the social sphere;
* the economic sphere;
* the cultural sphere;
* the political sphere;
Within each sphere, the speed and degree of integration can vary, and what happens in one sphere affects the outcome in the other spheres. For example, research has shown that those who succeed in integrating economically will more easily integrate socially and culturally.(5)
As is apparent, these complex processes are also very abstract and cannot be measured directly, but through "certain traits which we believe are indicative of, or indicators of" integration.(6) Indicators -- measurable, specific, simple outcomes -- are one way to assess or determine the degree of integration. The following diagram gives some examples of indicators that might be used to evaluate newcomers' and society's level of integration.(7)
Chart 2. Possible Indicators of Settlement and Integration
|Dimension||Short-term (settlement)||Longer term (integration)|
However the use of indicators is still in the developmental stage.(8) Moreover, to measure an individual's integration is to measure it against an ideal, and we also must question who, in fact, attains this ideal. For we can talk about everyone -- immigrants and non-immigrants alike -- being in a process of integration all their lives. Even among Canadian-born individuals, there are those whose skills remain under-utilized, or who refrain from political participation, potentially indicators that full integration has not been achieved.
There is a far greater likelihood that indicators will hold resonance if immigrants themselves identify them. In a 1993-1994 research project sponsored by the Saskatchewan Association of Immigrant Settlement and Integration Agencies (SAISIA), immigrants proposed a number of indicators. Five of the top ten indicators, including the top rated one, related to employment. Other important indicators related to good mental health, language skills, the safety and well-being of the children while parents work, and a harmonious family life.
4. NEEDS AND CHALLENGES IN THE SETTLEMENT AND INTEGRATION PROCESS
There are many factors which affect an individual's life chances, and ultimately the degree to which they integrate into the different spheres of Canadian society. Some are personal, individual attributes such as their gender, age, skill level, education, and past experiences. Other factors are external and encountered in the host country, such as the bureaucratic processes associated with immigration or asylum (refugee determination, accreditation, etc.) and racism or discrimination.
While the time taken for integration varies from individual to individual, as a group refugees and others fleeing civil strife and violence have particular needs and challenges. Rates of integration depend on how quickly the needs specific to their experiences can be met and the challenges to their integration overcome.(9)
Regardless of how these persons are labelled under the Canadian Immigration Act or by international humanitarian organizations, such as the United Nations High Commissioner for Refugees, they share the experiences of forced migration. They must deal with significant personal losses, often including the violent deaths of family and friends. They frequently bear the scars of traumatic experiences; many are survivors of torture. Refugees are also more likely than other immigrants to arrive without their immediate families, having been forced to separate in flight from persecution. Torn from their social support network, uprooted from cultural familiarity, possibly survivors of torture and trauma, and often fearing for the safety of those left behind, their mental health may be precarious.(10) Because of these situations, refugees often suffer depression, sleeping disorders, nightmares, fatigue, inability to concentrate, etc.
Unlike those who freely and deliberately choose to start a new life in Canada, their thoughts on arrival may be focused more on what they have left behind than on their future here. Furthermore, the external challenges, such as the refugee process for those who make a refugee claim on arrival, often leave them in a state of stress, impermanence and uncertainty until they have been able to regularize their immigration status. This insecurity further slows the integration process. process.
"What is integration like?"
Service providers and others have identified some key areas in the integration process that need to be addressed by newcomers and members of the host society in order for newcomers to achieve full participation:(12)
* Access to Employment
* Cultural orientation
* Recognition of qualifications and experience
* Family reunification
* Immigration status
* Building Communities
Speaking the language (or languages) of the host society is clearly a fundamental key to participation in that society. Many refugees and immigrants arrive with little or no English or French. While they learn the new language they may benefit from services in their own language and services of interpretation as a bridge to the wider community. Even those who can communicate relatively well in one of Canada's official languages may find that they must improve their language skills in order to be able to work in their field. In some parts of the country, newcomers need both English and French for many jobs.
* Access to employment
Entry into the job market is for most newcomers one of the most important steps towards integration -- offering financial independence, an opportunity to contribute and access to a network of social contacts. Employment is also a key way in which Canadian society benefits from the skills and experiences of newcomers.
* Cultural orientation
Newcomers -- as individuals, families and communities -- must learn their way around the culture of the host society, with its values and patterns of relationship and behaviour. The host society, in turn, needs to learn sensitivity towards, and to adapt to, the values inherent in the cultures newcomers bring with them.
* Recognition of qualifications and experience
In order for newcomers to contribute acquired skills and learning, their qualifications and experience must be recognized. Educational and professional credentials are often not recognized by Canadian institutions and employers. Newcomers bring with them a whole range of other skills (for example in the arts or in community leadership); adjustments are required to enable them to contribute these skills to society.
Fighting racism and discrimination is a critical step in ensuring newcomers feel welcome and a part of Canadian society. Racism is a systemic problem in Canada and creates barriers for people of colour, whether newcomers or not. While there is comparatively little violent expression of racism, more subtle and institutional forms of racism are deep-rooted in Canadian society. The related problem of xenophobia affects how newcomers are treated and spoken of.
* Family reunification
Bringing families together is a critical step in making newcomers feel at home in Canada. Refugees in particular often arrive separated from their spouse and/or young children; integration cannot really begin until the immediate family is reunited. Separation also has a tremendous impact on family dynamics both during separation and after being reunited: small children left behind feel abandoned, and once reunited, often resentful; spouses grow apart. Many newcomers also hope to be reunited with other relatives (parents, grandparents, brothers, sisters, orphaned relatives, etc.).
* Immigration status
Permanent residence status is key to giving newcomers the sense that they can build their lives here. It is also critical for access to employment, services and rights (employers hesitate to offer jobs to people with temporary status; health, social and educational services may be restricted; travel outside Canada is difficult or impossible).
* Building Communities
Welcoming communities -- both host and ethnocultural communities -- are key to successful integration. Experience shows that when immigrants and refugees can join an established ethnocultural community, the integration process can be eased. Where no such community already exists, newcomers face the challenge of building a community here in Canada.
These areas are all being addressed on a daily basis by immigrant and refugee-serving agencies.
5. SETTLEMENT SERVICES
Settlement services are specialized services geared to facilitating the full and equitable participation of all newcomers in Canadian society. They focus on, but are not limited to, the early stages after arrival when the need is greater, and on the basis that people who access these services are better equipped to fully participate in Canadian society.
For the first immigrants to what is now Canada, there were of course no settlement services. Settlement referred to the establishment of new communities, often displacing the original inhabitants -- the native peoples -- in the process. Well into the 19th century, immigrant settlers continued to stake out new claims in the West. Settlement intensified during the late 1800s and early 1900s, as the Canadian government mounted extensive campaigns to attract immigrants to Canada.
Before the First World War, there were few organizations specializing in serving immigrants. Newcomers relied heavily on family members or others from the same ethnic community or religion to assist them with initial adjustment. Much of this help was offered informally, although support might also be available from ethnic associations, benevolent societies, religious institutions and self-help groups of various kinds, many of them relying entirely or largely on volunteers.
The Community Response to Immigrant and Refugee Needs
In the first decades of the 20th century the numbers of newcomers arriving each year were very high, particularly in relation to the Canadian population at the time. Many ethnic communities and religions had their representatives at the ports to receive the newcomers. The emphasis was on the immediate needs for temporary shelter and provisions, orientation and the search for employment.
In some urban neighbourhoods there were "Settlement Houses": a social response initiated in the 19th century in England and adopted in the United States. "Settlers" were educated members of the middle class who, inspired by the idea that to alleviate poverty it was necessary to know the reality from the inside, came to live in poor urban areas (often with a high proportion of immigrants). Their tools were education and advocacy for reform.
Important developments in the conception and delivery of services came after the Second World War. The arrival of significant numbers of Displaced Persons, including survivors of the Holocaust, focused attention on the needs of the traumatized. At the same time the development of the notion of the welfare state and of social work had its effect in the immigrant and refugee sector. The Jewish Immigrant Aid Society developed specialized social services and hired for the first time professional social workers.
Many new organizations were created specifically to respond to the needs of newcomers. One such was the Centre social d'aide aux immigrants (CSAI), founded in Montreal in 1947 by the religious sisters of Notre Dame du Bon Conseil. Among the services they offered were material assistance, temporary emergency housing, help finding housing and jobs, medical and legal assistance and loans to help newcomers bring their families. They early began a long tradition of "Thursday suppers" to which newcomers were invited. From the beginning CSAI had newcomers among its staff and encouraged and supported the development of community organizations as a way of responding to needs.
Another organization created at about the same time was the Manitoba Interfaith Immigration Council, which also arose in response to the arrival of displaced persons. Various denominations seeking to help their own integrate in Canada came together to form this organization.
Some of the organizations grew out of particular ethnic communities. This is the case with the Italian Immigrant Aid Society in Toronto. It was formed in 1952 out of two parishes that were central institutions in the Italian community of the period.(13) Direct services, in the beginning, were largely provided by women volunteers (who subsequently became organized as the Ladies Auxiliary of the Italian Aid Society).
COSTI (Centro Organizzativo Scuole Tecniche Italiane) was founded in 1961 in response to the situation of skilled tradespeople unable to use their skills. COSTI's motto, "integration through education", expresses the founders' vision. It offered training and retraining to members of the Italian community, and by the early 1970s to members of other communities also. In 1981 the Italian Immigrant Aid Society and COSTI amalgamated into the largest immigrant-serving organization in Toronto, and possibly Canada.
The inclusion of the refugee category into the 1976 Canadian Immigration Act, as well as the arrival of the "Boat People" beginning in the late 1970s, and subsequently of large numbers of refugee claimants have focused attention on the needs of refugees. Some organizations and services have developed specifically to respond to the needs of the newly defined "refugee" class.
The Canadian Government Response to Immigrant and Refugee Needs
The post-war period also saw a growth in emphasis on the concepts of citizenship and integration. The federal Department of Citizenship and Immigration, created in 1950, was given a Citizenship Branch, responsible for supporting governmental and non-governmental agencies interested in facilitating the adjustment and integration of newcomers and in developing a greater consciousness of the privileges and responsibilities of citizenship. In its support, the Citizenship Branch emphasized education (including language and citizenship classes) as the means to integration.
In 1974 the federal government launched the Immigrant Settlement and Adaptation Program (ISAP) through which funding for settlement services is provided. Settlement language training was added as a permanent program in 1990 and restructured in 1992 as Language Instruction for Newcomers to Canada (LINC). The HOST program, which matches Canadian volunteers with government-assisted refugees to help ease the settlement process, was made a permanent program in June 1991.
Over the last three decades provincial governments, followed by municipal governments, have created departments or divisions which also support or fund settlement programs.(14)
The development of services to newcomers in Canada has been characterized more by coordination than by centralization and has drawn its strength from local communities. These trends continued in the last quarter century, during which many more organizations have been created.
ii) Immigrant and refugee-serving organizations
Settlement services in Canada are primarily delivered by a network of community-based, non-profit agencies with volunteer boards of directors. Organizations vary greatly in size, ranging from those with few or no paid staff, to those with a staff numbering in the hundreds. Some organizations are new, some old, but as a network they have the combined strength of acquired experience and strong links to the communities they serve. Larger centres with many newcomers can have highly specialized organizations, while in the smaller centres the organizations must be more polyvalent. Settlement agencies, therefore, exist in a variety of configurations:
The broad range of settlement services, especially second language programs, are delivered by a variety of public, private, and community-based agencies. However, community-based immigrant and refugee-serving agencies "have a proven track record as cost-efficient, effective service delivery mechanisms." (15)
Strengths of Community-based Settlement Agencies
The strengths of refugee and immigrant-serving organizations lie in
Refugee and immigrant-serving organizations face challenges in a number of areas which limit their ability to fulfil their mission.
Mainstream/Settlement Agency Relations
Mainstream/Settlement Agency Relations
iii) Settlement services today
Settlement services are a kind of social service, but one where the need derives from the external situation rather than the "neediness" of the client. Newcomers are basically healthy people who require some assistance in making their way in a country where "the rules of the game" are different. They encounter problems in their adjustment, and some can go through periods of acute distress, but as a group they are remarkable for their resilience.
Adapted year by year to respond to changing times,
services offered today continue to be dependent on the needs of newcomer and receiving
As previously noted, newcomers' needs vary
depending on, for example, whether they:
Services meet the needsThe range of services offered is not theoretically limited -- it depends on the needs, the resources available and imagination. There is a constant effort to improve and adapt services, but at the same time certain services have proven effective and continue with little change for decades. There are many different ways to conceptualize settlement services, especially as there has been no consensual definition of settlement services developed to date. One way to describe settlement services would be as follows:(16)
Chart 3. Objectives, Beneficiaries and Types of Settlement Services
|Service Objectives||Beneficiaries of Services||Specific Services|
|Services to help newcomers (individually and as community members) develop the skills and knowledge to participate in society (includes the package of initial settlement services).||Newcomers
|Services to bridge between the newcomers and society||Newcomers
|Services of general nature specially adapted for newcomers or responding to their specialized needs||Newcomers||
|Services to help the host community in its process of adaptation to newcomers||Host Community
Mainstream Service Organizations
While many types of organizations have become involved in the delivery of settlement and integration services and programs, experience has shown that non-profit, community-based agencies are the best equipped to meet the service needs of immigrants and refugees.
6. BEST PRACTICE GUIDELINES
Within the settlement service field, there is increasingly a recognition of the need for more systematic, ongoing sharing of experiences, particularly of innovations and successes. From these successes, we derive best practices. Best practices are those that have proven their worth and deserve to be emulated.
Best practices are offered in order to:
The best practices represented here are by no means the last word on the subject: they represent a current understanding, which will need to be constantly updated. It is also recognized that interventions must reflect the particular realities of each unique situation. What is a best practice in one set of circumstances may be inappropriate in another.
From best practices, we can develop standards. They differ from standards -- generally agreed upon minimum norms for programs -- in that best practices constitute an ideal to which an organization can strive. (18)
We have articulated the best practices in the form of guidelines, emanating from twelve core values. These guidelines form a framework which can serve as the basis for analysis, evaluation, planning and information-sharing in the field of settlement services. (19)
Best practice guidelines:
|1.||Services are accessible to all who need them. Access is assured by:
|2.||Services are offered in an inclusive
manner, respectful of, and sensitive to, diversity. Inclusion is assured by:
|3.||Clients are empowered by services.
Client empowerment is assured by:
|4.||Services respond to needs as defined
by users. User-defined services are assured by:
|5.||Services take account of the complex,
multifaceted, interrelated dimensions of settlement and integration. A holistic
approach is assured by:
|6.||Services are delivered in a manner
that fully respects the rights and dignity of the individual. Respect for the
individual is assured by:
|7.||Services are delivered in a manner
that is culturally sensitive. Culturally sensitive services are assured by:
|8.||Services promote the development of
newcomer communities and newcomer participation in the wider community, and develop
communities that are welcoming of newcomers. Community development is assured by:
|9.||Services are delivered in a spirit of
collaboration. Collaboration is assured by:
|10.||Service delivery is made accountable
to the communities served. Accountability is assured by:
|11.||Services are oriented towards
promoting positive change in the lives of newcomer and in the capacity of society to offer
equality of opportunity for all. An orientation towards positive change is
|12.||Services are based on reliable,
up-to-date information. Reliability is assured by:
Over its many consultations and, particularly during the workshops and discussions for the Best Practices Project, the CCR has provided a forum for agencies to showcase their successful, innovative programs. What follows are examples of programs, projects or practices that might be described as best practices. These programs have been self-selected by the agencies, but in reviewing their program design and delivery it is obvious that each encompasses many of the best practice guidelines noted above, as well as addressing a combination of needs. For the time being, we are providing a summary of these best practice programs. We are planning to make more detailed information about some of the examples -- and others as they are referred to us -- available on the CCR website.
The programs below are grouped very loosely under the following headings (taken from Chart 3 above):(20)
Comprehensive Initial Assessment of Immigrant and Refugee Clients
Establishing effective partnerships with all language service providers and
advanced education institutions
Newcomers' Employment Bridge Project
Initiating and influencing institutional change while empowering communities
ii) SERVICES OF GENERAL NATURE SPECIALLY ADAPTED FOR NEWCOMERS OR RESPONDING TO THEIR SPECIALIZED NEEDS
Specialized Services: Programs for Immigrant Women
Education and growth group for immigrant women
Specialized Programs: Programs for Immigrant Youth
Assisting youth in becoming oriented to Canadian culture
Focusing on parents and youth
iii) SERVICES TO BRIDGE BETWEEN THE NEWCOMERS AND SOCIETY
Conducting regular planned performance appraisals of staff
Inspired by the success of this type of training event, a training conference was planned for volunteers in language learning. The third annual conference is expected to involve seven different organizations and approximately 100 volunteers. Shared training is also offered to volunteer language tutors on a monthly basis. Three organizations share in this training, which means that each organization's staffing resources are required only once every three months to host a training session. The volunteers benefit by having regular training and by meeting other volunteers both within the organization and from other organizations.
iv) SERVICES TO HELP THE HOST COMMUNITY IN ITS PROCESS OF ADAPTATION TO NEWCOMERS
We have approached this document as a "work in progress". Just as settlement is an ongoing process, so are efforts to provide the best possible settlement services. The best practices offered are intended as a contribution to the dialogue on maintaining and improving standards.
We have focused our attention on the settlement services offered by refugee and immigrant-serving organizations. Important as they are for many individuals and communities, they constitute only one part of the services offered. Families, friends and ethnocultural communities informally organized also provide essential support to newcomers in the process of integration.
Settlement services, whether formal or informal, are in turn only one factor in determining the success of newcomer integration. Institutions, such as schools, hospitals, police, justice systems, media and government departments, all play a key role in either helping or hindering integration by the degree to which they adapt to the diversity of the clients served. Refugee and immigrant-serving organizations can help such institutions recognize the need for adaptation and make the necessary changes, but they can only be effective insofar as the institutions are willing.
Another key determinative factor for successful integration lies in government policy towards newcomers. Policies that give refugees and immigrants security and a sense of belonging help to promote integration. Conversely, policies that keep families separated, delay permanent status or leave communities feeling threatened make integration difficult or even impossible.
Attitudes among the general population also have a significant impact on integration: they affect newcomers' relations with their neighbours, with their colleagues at work, with their fellow students at school, and with anyone they encounter in daily life. This is why most refugee and immigrant-serving organizations count public education and anti-racism awareness-raising as essential aspects of their work. Media attacks on newcomers or xenophobic comments from a prominent person are not only very painful for refugees and immigrants: they also undermine efforts made to create a welcoming environment.
he external environment thus has a significant impact on the effectiveness of the efforts undertaken by the service-providing organizations. Within the scope of their work too, there are challenges which can affect whether they are able to implement best practice models. Levels and conditions of funding limit what can be done. Lack of coordination between organizations can lead to duplication or gaps.
As we write in early 1998, much about the future of settlement service delivery in Canada remains unclear. The consequences of the proposed devolution of funding administration from the federal to the provincial governments are yet to be seen.
This context presents an important opportunity to develop national standards for settlement services, a project recognized as a priority by the Canadian Council for Refugees. National standards would be a tool to ensure that newcomers could be guaranteed certain minimum levels of service wherever they settled in Canada. They would help those involved in the administration or delivery of settlement services to define and focus on the essential core of services as a minimum on which to build.
Another hope for the future is the creation of a national clearing house for information on settlement services. Such a clearing house would make use of the communications potential of the Internet. An ability to exchange information on what works well and on new initiatives and to quickly find answers to questions would assist those providing settlement services to be more effective. An advantage of the Internet is of course that it allows easy communication not only from province to province within Canada but also internationally.
Provincial, regional and national associations have a key role to play in the sector's continuing efforts at self-improvement, through coordination, training, information-exchange and policy development. They also serve as a means of connection with other sectors, helping to ensure that newcomer issues are included on relevant agenda.
In the realm of immigration and refugee policy, current proposals suggest that radical reforms are likely in the future. The recently released Immigration Legislative Review report outlining the proposals will be the subject of much debate in the months to come. It is however interesting to note the emphasis given to integration as an essential element of a successful immigration program. The report identifies a series of principles to undergird the program which show some overlap with the Best Practices Guidelines: accessibility, responsiveness and accountability feature on both lists. Partnership and consultation are explored in some detail in the report, with recommendations to make them more meaningful in the future.
In the meantime, of course, settlement services will continue to be offered to newcomers and to the communities welcoming them. The Best Practices Guidelines and examples in this document will, we hope, be a useful tool to those offering the services and to others interested in understanding them.
AAISA. Settlement Renewal: AAISA Response to the Citizenship and Immigration Consultation Kit, Edmonton: AAISA, January 1996.
Borisenko, Laurel and Virginia Sauve. "National Standards for Settlement Agencies," CCR draft discussion paper. October 22, 1997 (unpublished).
Bev Brawley. Developing Standards of Practice for Settlement Services. Vancouver: AMSSA, 1995.
Canadian Council for Refugees and Resource Research Division for Refugees. National Settlement Conference. Montreal: CCR, 1994, 59 p.
Citizenship and Immigration Canada. Consultation on Settlement Renewal: Finding a New Direction for Newcomer Integration. Ottawa: CIC, November 1995 (leaflet).
_____________________________. The Issues: Consultations on Settlement Renewal: Finding a new Direction for Newcomer Integration. Ottawa: CIC, November 1995, 33 p.
_____________________________. Change and Management of Settlement Programs for Newcomers. Ottawa: CIC, n.d. [1995?], 13 p.
____________________________. Round II Consultations on Settlement Renewal: Finding a New Direction for Newcomer Integration. Ottawa: CIC, June 6, 1996, 33 p.
Citizenship and Immigration Canada, Ontario Region. Settlement Renewal Consultations, Round Two. Toronto: CIC, Ontario Region, July 1996, 29 p.
Ervin, Alexander. Immigrant Integration and Adaptation Research Project: Phase VI. Final Analysis and Recommendations. Report prepared for the Saskatchewan Association of Immigrant Settlement and Integration Agencies (SAISA). Saskatchewan: SAISA, March 1994.
Grande, Gregory. Italian Canadiana. Centre for Italian Canadian Studies, 1987.
Gruno & Stovel. Strategies and Tools to support Best Practices in Settlement and Language Services. Prepared fro Citizenship and Immigration Canada, 1997.
Immigrant Integration Coordinating Committee, AMSSA. A British Columbia Model for Settlement Renewal: Twelve Steps to Achieving a Renewal System. Vancouver: AMSSA, January 19, 1996, 37 p.
__________________________________________. A Response to the Stovo/Gruno Draft Report. Vancouver: IICC, March 31, 1997
Immigrant Serving Agencies of Metro Halifax-Dartmouth. Settlement Renewal: A Response from the Immigrant Serving Agencies of Metro Halifax-Dartmouth. Halifax, January 1996, 15 p.
INSCAN. "Settlement Indicators," Vol 11 (2), Fall 1997. Ottawa: Research Resource Division for Refugees, Carleton University.
_______. Vol 5 (2), April 1992. Ottawa: Research Resource Division for Refugees, Carleton University.
Kage, Joseph. With Faith and Thanksgiving: The Story of Two Hundred Years of Jewish Immigration and Immigration Aid Effort in Canada, 1760-1960. Montreal: Eagle Publishing, 1962.
MWB Educational Consultants. Best Practice Features of Quality LINC Programs. Prepared for the Ontario Region LINC Advisory Committe. Toronto: CIC, Ontario Region, n.d. [1996?], 35 p.
Neuwirth, Gertrud. "Indicators of Integration," INSCAN, Vol 10 (3), Winter 1997, p. 5-7, 13-14. Ottawa: Research Resource Division for Refugees, Carleton University.
Ontario Council of Agencies Serving Immigrants (OCASI). OCASI Issue Update:The Settlement Renewal Consultation. Toronto: OCASI, June 12, 1996, 10 p.
_________________________________________. OCASI Issue Update: Settlement Renewal. Toronto: OCASI, November 1995.
_________________________________________. OCASI. Settlement Renewal. Toronto: OCASI, June 28, 1995, 15 p.
__________________________________________. Immigrant Settlement Counselling: A Training Guide. Developed by Janis Galway. Toronto: OCASI, 1991, 273 p.
Proulx, Monique. Le Centre social d'aide aux immigrants. Interculture, Cahier n 123, Vol. XXVII, printemps 1994.
REFUGE. "Special Issue on Global Settlement Services." North York: Centre for Refugee Studies, York University, 1997, 35 p.
_________. "Special Issues on Integration of Refugees: Tomorrow's Citizen." North York: Centre for Refugee Studies, York University, February 1994, 27 p.
Regroupement des Organismes au Service des Nouveaux Arrivants. Compte-rendu des journées de réflexion du ROSNA. Montréal: ROSNA, TCMR, August 22, 1995, 16 p.
Revue Univers. Le Centre social d'aide aux immigrants: 35 ans d'immigration au Québec. N4, juillet-août 1982.
Rousseau, Cécile, Sylvie Moreau, Aline Drapeau, Cécile Marotte, Politique d'immigration et santé mentale: Impact des séparations familiales prolongées sur la santé mentale des réfugiés, Montréal: janvier 1997.
Table de concertation des organismes de Montréal au service des réfugiés. Mémoire à la Commission de la Culture de l'assemblée nationale. Montréal: TCMR, Septembre 1997, 20 p.
UNHCR, Resettlement Section. Broad Survey on the Integration of Resettled Refugees: Overview. Geneva: United Nations High Commissioner for Refugees (UNHCR), May 7, 1997, 24 p.
Usha George, Ph. D. and Joseph H. Michalski, Ph.D. A Snapshot of Service Delivery in Organizations Serving Immigrants. Toronto: Centre for Applied Social Research, University of Toronto, October, 1996, 20 p. (Funded by Citizenship and Immigration Canada, Settlement Directorate, Ontario Region).
Western Canadian Association of Immigrant Serving Agencies (WCAISA). Settlement Renewal: Response to CIC Consultation, n.d. [1996?].
APPENDIX I....................SHARING RESOURCESWe have approached this report as a living document, the beginning (or continuation) of a dialogue among immigrant and refugee-serving agencies and all the organizations and individuals committed to assisting the integration of newcomers to Canada. There are additional successful programs to discuss, more solutions to share, many challenges to explore. Many of the umbrella associations are in the process of developing or expanding projects designed to share information on settlement issues. For example, the Ontario Council for Agencies Serving Immigrants (OCASI) is working on a project to develop settlement indicators; the Immigrant Integration Coordination Committee (IICC) of B.C. is working on developing occupational competencies for settlement workers and has contributed to a number of projects on standards and best practices in settlement.
We invite you to continue the dialogue through ongoing discussions at conferences, workshops and on the new medium, the Internet.
Listed below, arranged by region, are links to the major immigrant and refugee umbrella organizations, from which you can link to many other organizations, agencies, and government departments and divisions. If you have other links which you feel should be included, please contact the Canadian Council for Refugees, firstname.lastname@example.org.
Canadian Council for Refugees
Canadian Network for the Health of Survivors of Torture and Organized Violence
National Organization of Immigrant and Visible Minority Women (NOIVMWC)
Canadian Ethnocultural Council
Atlantic Region Association of Immigrant Serving Agencies
Western Canadian Association of Immigrant Serving Agencies
APPENDIX II ......................ACRONYMS
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