Job application: Quality of Services Project Coordinator


Quality of Services Project Coordinator


The Canadian Council for Refugees (CCR) is seeking a committed individual for a one year position  to develop support for NGOs who assist people with refugee and immigration processes. The Project Coordinator position will be between 28 - 35 hours a week, as agreed between the project coordinator and the CCR, at $24 per hour.

For more information about the background of the project, see:

Principal responsibilities

Working in close collaboration with a project steering committee and other staff, the Project Coordinator will:

  • Manage the project, including timelines and budget
  • Coordinate the project steering committee
  • Consult NGOs on the policies and practices they currently have in place to support good quality services
  • Research best practices and sample policies in relevant other sectors, and systems for tracking, monitoring, and supporting the quality of services offered by NGOs
  • Develop templates of best practices and sample policies andsolicit feedback
  • Prepare a final report


  • Good knowledge of, and commitment to, the immigration/refugee NGO sector in Canada
  • Familiarity with NGO policies and practices, as discussed in the proposed framework
  • Excellent communication skills (written and oral)
  • English/French bilingualism
  • Experience in facilitation, working with committees, and project implementation
  • Time-management skills and ability to meet deadlines
  • Demonstrated commitment to human rights, social justice and anti-oppression

The person must be based in Canada but can work virtually from anywhere in Canada.

Application Process

The CCR encourages applications from refugees, immigrants, people of colour, gay, lesbian, bisexual, trans and two-spirited people.

To be considered, candidates should apply below by January 30, 2022.

We welcome all applications but regret we are only able to respond to applicants invited for an interview.

The Canadian Council for Refugees is a national non-profit umbrella organization committed to the rights and protection of refugees and other vulnerable migrants in Canada and around the world and to the settlement of refugees and immigrants in Canada.

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